At a Glance
- Tasks: Join our IT team as a Service Desk Analyst, solving tech issues and enhancing user experience.
- Company: We're a dynamic college serving 25,000 students across 10 locations, dedicated to education and innovation.
- Benefits: Enjoy competitive pay, 35 days leave, discounts, travel schemes, and professional development opportunities.
- Why this job: Be part of a supportive culture that values your ideas and promotes well-being and inclusivity.
- Qualifications: Excellent communication skills and a passion for IT are essential; problem-solving abilities are a must.
- Other info: We support working carers and promote mental health awareness through various initiatives.
IT Service Desk Analyst – Nottingham / Hybrid £25,000 – £28,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide son-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am-5pm, so no on-call is expected with this position. Package: Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem-solving skills Experience of providing IT Support in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees. The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge. Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages. Contact – Scott Murray Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Key words; IT Service Desk Analyst. IT Technician. 1st Line Support Analyst. Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry Please follow us on twitter @erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy
IT Service Desk Analyst employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role emphasizes their importance. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to improving IT services.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your ability to perform under pressure and provide excellent customer service.
✨Tip Number 3
Research the college's current IT services and any recent improvements or challenges they may have faced. This knowledge will allow you to engage in meaningful conversations during the interview and show that you're proactive.
✨Tip Number 4
Emphasize your communication skills by practicing how you would explain technical concepts to non-technical users. Being able to convey information clearly is crucial for a Service Desk Analyst.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and person specification. Highlight the key skills and experiences required for the IT Service Desk Analyst position, such as excellent communication skills and problem-solving abilities.
Tailor Your CV: Customize your CV to reflect the specific requirements of the role. Emphasize your experience in IT support, customer service, and any relevant ITIL practices you are familiar with. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Explain how your skills align with the responsibilities of the role and provide examples of how you've successfully resolved issues in previous positions.
Follow Application Instructions: Ensure you complete your application directly from the person specification attached to the role profile. Pay attention to any specific instructions provided, as this is crucial for the selection process.
How to prepare for a job interview at Erin Associates
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it can improve user experiences. Share examples of how you've used your IT skills to solve problems in the past.
✨Demonstrate Excellent Communication Skills
Since this role requires strong communication, practice explaining technical concepts in simple terms. Be prepared to discuss how you handle difficult customer interactions and ensure a positive experience.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Familiarize Yourself with ITIL Best Practices
Research ITIL principles and be ready to discuss how they can be applied in a service desk environment. Showing knowledge of these practices will demonstrate your commitment to improving IT services.