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- Tasks: Join a dynamic team as a CRM Support Analyst, resolving system issues and implementing upgrades.
- Company: Be part of a reputable organisation known for growth and flexibility in the workplace.
- Benefits: Enjoy remote work, 30 days holiday, bonuses, and a strong pension contribution.
- Why this job: This role offers personal development, a supportive culture, and the chance to make an impact.
- Qualifications: You need experience with Dynamics 365, SQL, and ITIL Service Management.
- Other info: Monthly travel to Leeds is required, but expenses are covered for those living further away.
The predicted salary is between 24000 - 31000 £ per year.
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CRM Support Analyst – Remote
£30,000 – £37,000 + bonuses, 35-hour work week and great benefits
This profitable and growing organisation requires an experienced CRM Support Analyst to join an established support team responsible for managing application and system issues, monitoring systems, implementing upgrades/changes, and improving processes.
As a Dynamics Support Engineer, you will oversee supported systems, ensuring their optimal performance while supporting and training staff to follow best practices.
Most work will be remote, with an expectation to travel to Leeds once per month for company meetings. Candidates living more than 30 miles away can expense this travel.
Package:
- Up to 20% bonus
- 30 days holidays + bank holidays (plus buy and sell 5 more days)
- 6% employer pension contribution and much more
- Flexible working opportunities
- Personal development opportunities
Responsibilities:
- Work with key stakeholders to ensure seamless delivery of the product suite
- Resolve application and system issues
- Monitor systems
- Implement system upgrades and changes
- Manage relationships with suppliers
- Plan and execute system upgrades and changes alongside third-party suppliers
Experience:
- Proven experience supporting Applications, Systems, and Integrations
- At least 1 year supporting Dynamics 365 / Dynamics CRM
- SQL proficiency
- ITIL Service Management knowledge
- Experience in documentation
- Experience with Content Management Systems is beneficial
The company has an excellent reputation within their sector, demonstrating consistent year-on-year growth. They promote a healthy work-life balance and are recognized as one of the most flexible UK employers, recently ranking in the top 50 for gender equality.
Click APPLY to be considered, as the client aims to interview soon. All interviews are virtual, with a maximum of two stages and a short technical exercise.
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CRM Support Analyst employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 and its functionalities. Since the role requires proven experience in supporting Dynamics, being able to discuss specific features or issues you've encountered will show your expertise and readiness for the position.
✨Tip Number 2
Brush up on your SQL skills, as proficiency in SQL is a requirement. Consider preparing a few examples of how you've used SQL in past roles to solve problems or improve processes, as this will demonstrate your technical capabilities.
✨Tip Number 3
Research ITIL Service Management principles and be ready to discuss how you've applied them in previous roles. This knowledge will be crucial in showcasing your understanding of best practices in service management.
✨Tip Number 4
Prepare to talk about your experience with documentation and how it has helped in managing application and system issues. Being able to articulate the importance of clear documentation will highlight your attention to detail and organisational skills.
We think you need these skills to ace CRM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Dynamics 365. Emphasise any relevant skills such as SQL proficiency and ITIL Service Management knowledge.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the CRM Support Analyst position. Mention your experience in supporting applications and systems, and how you can contribute to the company's growth and success.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you've resolved application issues or implemented system upgrades. Use metrics to demonstrate your impact, such as improved system performance or user satisfaction.
Prepare for Technical Questions: Since the interview may include a technical exercise, brush up on your knowledge of Dynamics 365 and related technologies. Be ready to discuss your problem-solving approach and how you manage relationships with suppliers.
How to prepare for a job interview at Erin Associates
✨Know Your CRM Systems
Make sure you have a solid understanding of Dynamics 365 and other CRM systems. Be prepared to discuss your previous experiences with these platforms, including any specific challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving application and system issues, be ready to showcase your problem-solving abilities. Prepare examples of past situations where you successfully identified and fixed issues, highlighting your analytical skills.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL Service Management is crucial for this position. Brush up on ITIL principles and be prepared to discuss how you've applied them in your previous roles, especially in relation to service delivery and support.
✨Prepare for Technical Questions
Expect a short technical exercise during the interview. Review key concepts related to SQL and system upgrades, as well as any relevant documentation practices. Being well-prepared will help you feel more confident during this part of the interview.
