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- Tasks: Support and optimise CRM systems while training staff on best practices.
- Company: Join a growing company known for flexibility and gender equality.
- Benefits: Enjoy a 35-hour work week, bonuses, 30+ days holiday, and remote work options.
- Why this job: Be part of a reputable team that values work-life balance and personal development.
- Qualifications: 1+ year experience with Dynamics 365, SQL, and application support required.
- Other info: Monthly travel to Leeds for meetings, expenses covered for long-distance candidates.
The predicted salary is between 30000 - 37000 £ per year.
CRM Support Analyst – Remote £30,000 – £37,000 + bonuses, 35-hour work week and great benefits This profitable and growing organisation require an experienced CRM Support Analyst, to join an established support team that have responsibility for managing application and system issues, monitoring systems, implementing upgrades/changes, and improving processes. As an Dynamics Support Engineer, you will take charge of supported systems, ensuring their optimal performance whilst supporting and training staff to ensure best practices are followed. Whilst most of the work will be done from home, there will be the expectation to travel to Leeds once per month for company meetings. Candidates who live more than 30 miles away can expense this travel. Package: 35-hour work week Up to 20% bonus 30 days holidays + bank holidays (plus buy and sell 5 more days) 6% employer pension contribution and much more. Flexible working opportunities Personal development opportunities Responsibilities Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations 1+ year experience supporting Dynamics 365 / Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top 50 UK employers for gender equality. Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages and a short technical exercise. Contact – Millie Ellis If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks. Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Key words; Application Support Engineer, CRM Support Analyst, CRM Administrator – Leeds, York, Manchester, Liverpool, Sheffield, Middlesbrough, Nottingham, Derby, Cambridge, Brimingham, Leicester, Lincoln, Hull, Newcastle, Oxford, Peterborough, Worcester, Milton Keynes Please follow us on twitter @erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 and CRM systems. Since the role requires proven experience in supporting these applications, having a solid understanding of their functionalities will help you stand out during interviews.
✨Tip Number 2
Brush up on your SQL skills. As a CRM Support Analyst, you'll likely need to troubleshoot issues that involve database queries, so being comfortable with SQL can give you an edge over other candidates.
✨Tip Number 3
Prepare for technical exercises by practising common scenarios you might encounter in the role. This could include resolving application issues or implementing system upgrades, which are key responsibilities of the position.
✨Tip Number 4
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace CRM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Dynamics 365. Include specific examples of how you've resolved application issues or improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, such as system upgrades and supplier management.
Highlight Relevant Skills: Emphasise your skills in SQL, ITIL Service Management, and any experience with Content Management Systems. These are key areas that the company is looking for in a candidate.
Prepare for Technical Questions: Since the interview process includes a technical exercise, brush up on your technical knowledge related to CRM support and be ready to discuss your problem-solving approach in detail.
How to prepare for a job interview at Erin Associates
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Support Analyst. Familiarise yourself with Dynamics 365 and how it integrates with other systems, as well as the common issues that arise in application support.
✨Showcase Your Experience
Prepare to discuss your previous experience in supporting applications and systems. Be ready to provide specific examples of how you've resolved issues or improved processes in past roles, particularly with Dynamics CRM.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your interest in the company and the role. Inquire about their current challenges with CRM systems or how they measure success in the support team.
✨Highlight Your Soft Skills
As a CRM Support Analyst, communication and teamwork are key. Be prepared to discuss how you’ve collaborated with stakeholders and trained staff in the past, showcasing your ability to work effectively in a team environment.
