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- Tasks: Support and optimise CRM systems while training staff on best practices.
- Company: Join a growing company known for its excellent reputation and commitment to gender equality.
- Benefits: Enjoy a 35-hour work week, up to 20% bonus, and 30 days holiday plus more.
- Why this job: Work remotely with flexible hours in a supportive environment that values work-life balance.
- Qualifications: 1+ year experience with Dynamics 365, SQL, and application support required.
- Other info: Monthly travel to Leeds for meetings, expenses covered for those living over 30 miles away.
The predicted salary is between 30000 - 37000 £ per year.
This profitable and growing organisation requires an experienced CRM Support Analyst to join an established support team responsible for managing application and system issues, monitoring systems, implementing upgrades/changes, and improving processes.
As a Dynamics Support Engineer, you will take charge of supported systems, ensuring their optimal performance whilst supporting and training staff to ensure best practices are followed. Most of the work will be done from home, with the expectation to travel to Leeds once per month for company meetings. Candidates who live more than 30 miles away can expense this travel.
Package:
- 35-hour work week
- Up to 20% bonus
- 30 days holidays + bank holidays (plus buy and sell 5 more days)
- 6% employer pension contribution and much more
- Flexible working opportunities
- Personal development opportunities
Responsibilities:
- Work with key stakeholders to ensure seamless delivery of the product suite
- Resolve application and systems issues
- Monitoring systems
- System upgrades and changes
- Supplier management
- Planning and implementing system upgrades and changes alongside third-party suppliers
Experience:
- Proven experience supporting Applications, Systems and Integrations
- 1+ year experience supporting Dynamics 365 / Dynamics CRM
- SQL
- ITIL Service Management
- Documentation experience
- Experience with Content Management Systems would be beneficial
The company has an excellent reputation within their sector and has shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work for in the UK. They have also recently been recognised in the top 50 UK employers for gender equality.
Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages and a short technical exercise.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.
CRM Support Analyst employer: Erin Associates
Contact Detail:
Erin Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 and CRM systems. Since the role requires proven experience in supporting these applications, having a solid understanding of their functionalities will help you stand out during discussions.
✨Tip Number 2
Brush up on your SQL skills. As the job involves resolving application and system issues, being able to query databases effectively will demonstrate your technical proficiency and problem-solving abilities.
✨Tip Number 3
Prepare for virtual interviews by ensuring you have a quiet, professional-looking space. Since all interviews are conducted online, a distraction-free environment will help you focus and present yourself well.
✨Tip Number 4
Research the company’s culture and values. Understanding their commitment to work-life balance and gender equality can help you align your responses during the interview, showing that you’re a good fit for their team.
We think you need these skills to ace CRM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting applications, systems, and integrations, particularly with Dynamics 365 or Dynamics CRM. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM support and your understanding of the responsibilities outlined in the job description. Mention specific examples of how you've resolved application issues or improved processes in previous roles.
Highlight Relevant Skills: Emphasise your skills in SQL, ITIL Service Management, and documentation experience. If you have experience with Content Management Systems, be sure to include that as well, as it could set you apart from other candidates.
Prepare for Technical Questions: Since the application process includes a technical exercise, brush up on your technical knowledge related to CRM systems and be ready to discuss your problem-solving approach during the interview stages.
How to prepare for a job interview at Erin Associates
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Support Analyst. Familiarise yourself with Dynamics 365 and the specific applications you'll be supporting, as well as the common issues that arise in these systems.
✨Showcase Your Experience
Prepare to discuss your previous experience in supporting applications and systems, particularly any work you've done with Dynamics CRM. Be ready to provide examples of how you've resolved issues or improved processes in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving application and system issues, be prepared to discuss your problem-solving approach. You might even be given a technical exercise during the interview, so practice articulating your thought process clearly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face with their CRM systems. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
