At a Glance
- Tasks: Provide second-line support for billing and CRM systems, resolving incidents and requests.
- Company: Join a growing software and services organisation in the UK utilities sector.
- Benefits: Up to £41k salary, hybrid working, and inclusive company culture.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact by supporting critical systems that power the energy sector.
- Qualifications: Experience in application support and strong SQL knowledge required.
An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities
- Provide second-line support for billing and CRM system incidents and service requests.
- Perform complex data corrections and bulk updates using SQL and internal support tools.
- Escalate software defects and complex technical issues to development teams with clear supporting evidence.
- Support incident management activities, ensuring issues are owned through to successful resolution.
- Work closely with operational, technical, and client-facing teams to deliver high levels of service.
- Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Skills & Experience
- Previous experience in Application Support, Functional Support, or Systems Support roles.
- Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
- Experience supporting customers and resolving complex business application issues.
- Good working knowledge of SQL databases.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
Desirable Skills
- PowerShell, AWS, MySQL, Grafana, ITIL knowledge.
Application Support Analyst (Data Ops) employer: Erin Associates
Join a dynamic and innovative software and services organisation in Chorley, where your role as an Application Support Analyst will be pivotal in supporting essential billing and CRM platforms for the UK utilities sector. With a strong emphasis on collaboration, employee development, and a hybrid working model, we offer a supportive work culture that values your contributions and provides ample opportunities for professional growth. Enjoy competitive benefits and the chance to make a meaningful impact in a thriving industry.
