At a Glance
- Tasks: Support critical business systems and ensure error-free software delivery.
- Company: Dynamic tech solutions provider with a strong industry reputation.
- Benefits: Competitive salary, structured training, and hybrid working flexibility.
- Other info: Inclusive workplace welcoming diverse applicants.
- Why this job: Join a team that values your contributions and offers clear career progression.
- Qualifications: Experience in Java applications, SQL management, and strong problem-solving skills.
The predicted salary is between 30000 - 33500 £ per year.
Are you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.
Key Responsibilities
- Provide application support for critical business systems to business customers.
- Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
- Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
- Respond to customer inquiries regarding the features and capabilities of supported applications.
- Create both customer-facing and internal documentation, adhering to company standards.
- Engage in Continual Service Improvement (CSI) activities to enhance service value.
Required Skills and Experience
- Ability to multi-task effectively in a high-pressure environment.
- Experience of deployment of Java applications using Apache Tomcat.
- Experience in software deployment and configuration.
- Strong problem analysis and solving skills.
- Experience supporting bespoke applications.
- Familiarity with system monitoring solutions.
- Excellent communication skills, with the ability to build strong relationships with internal and external customers.
- Proficiency in SQL database management.
Why Join?
This company is renowned for its excellent reputation in the industry and is committed to the professional development of its employees. You'll benefit from structured training, opportunities to expand your technical knowledge, and a clear career progression path. Additionally, they offer a competitive salary package, including an incentive scheme that recognizes and rewards your contributions.
Apply Now
Send your CV for consideration to jobs@erinassociates.com or contact us at 0161 438 1177.
Location Chorley, United Kingdom
Employment Type Permanent
Salary £30,000 - £33,500
Equity, Diversity & Inclusion Statement Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.
Candidate Update Notice If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Application Support Analyst - Chorley employer: Erin Associates Ltd.
Erin Associates Ltd is an excellent employer for Cyber Security Engineers, offering a dynamic and collaborative work culture in Altrincham. With a strong focus on employee growth, the company provides comprehensive training and career progression opportunities, ensuring that you can advance your skills while contributing to the protection of vital systems in a hybrid IT environment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - Chorley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Application Support Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially around Java applications and SQL. Practise common interview questions and think about how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in the past. This will demonstrate your ability to manage customer incidents and enhance service value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst - Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with Java applications, SQL, and any customer support roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your problem-solving skills and ability to work under pressure.
Showcase Your Communication Skills:Since this role involves building relationships with customers, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us know how you engage with clients and resolve issues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Erin Associates Ltd.
✨Know Your Applications
Make sure you’re familiar with the specific applications you'll be supporting. Brush up on their features and capabilities, as well as any common issues users might face. This will help you answer questions confidently and show that you're proactive.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can manage incidents effectively.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about how you would describe a software issue to someone without a technical background. Good communication can set you apart from other candidates.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve contributed to service improvements in previous roles. Highlight any experience you have with Continual Service Improvement (CSI) activities, as this shows you’re not just about fixing problems but also enhancing overall service quality.
