At a Glance
- Tasks: Support critical billing and CRM platforms, resolving incidents and enhancing service delivery.
- Company: Join a growing software and services organisation in the UK utilities sector.
- Benefits: Enjoy 26 days holiday, flexible working, private healthcare, and more.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact in a collaborative team while developing your skills.
- Qualifications: Experience in Application Support and strong SQL knowledge required.
The predicted salary is between 35000 - 41000 £ per year.
An exciting opportunity for an experienced Application Support Analyst to join a growing software and services organisation in the UK utilities sector. The role will be part of a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities
- Provide second‑line support for billing and CRM system incidents and service requests.
- Perform complex data corrections and bulk updates using SQL and internal support tools.
- Escalate software defects and complex technical issues to development teams with clear supporting evidence.
- Support incident management activities, ensuring issues are owned through to successful resolution.
- Work closely with operational, technical, and client‑facing teams to deliver high levels of service.
- Explain system behaviour and billing outcomes clearly to both technical and non‑technical stakeholders.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Skills & Experience
- Previous experience in Application Support, Functional Support, or Systems Support roles.
- Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
- Experience supporting customers and resolving complex business application issues.
- Good working knowledge of SQL databases.
- Strong analytical and problem‑solving skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast‑paced environment.
Desirable Skills
- PowerShell, AWS, MySQL, Grafana, ITIL knowledge.
Equal Opportunity Statement
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.
Application Support Analyst (Data Ops) employer: Erin Associates Ltd.
Join a dynamic and supportive team as an Application Support Analyst in Chorley, where you will play a vital role in enhancing the UK's utilities sector. Our company offers a collaborative work culture, excellent employee benefits including flexible working arrangements, private healthcare, and ample training opportunities to foster your professional growth. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to contribute meaningfully.
