At a Glance
- Tasks: Lead service delivery across software implementations and customer support.
- Company: Growing software solutions provider with a focus on innovation.
- Benefits: Competitive salary of £50k+, excellent benefits, and hybrid work options.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Shape and scale the service function while making a real impact.
- Qualifications: 5+ years in service management or related roles, strong communication skills.
The predicted salary is between 50000 - 55000 £ per year.
£50k + Excellent Benefits
An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider.
This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions.
You will play a key role in shaping and scaling the organisation's service function.
Service Manager - Altrincham - Hybrid
An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider.
This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions.
You will play a key role in shaping and scaling the organisation's service function.
Key Responsibilities
- Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.
- Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.
- Define, monitor, and report on service levels and KPIs, implementing improvements where required.
- Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous improvement.
- Lead, develop, and scale the professional services function, including screening, outsourced processing, and disclosure services.
- Act as the internal subject matter expert for DBS processes and compliance requirements.
- Drive the growth and development of screening and verification services while balancing operational efficiency with service quality.
- Coordinate and support client audit requests, ensuring information is gathered and validated accurately.
Skills & Experience
- Previous experience in a Service Manager, Operations Manager, Professional Services Manager, or Customer Success leadership role.
- Minimum of 5 years' experience working within onboarding, screening, compliance, or regulated industry environments.
- Experience working closely with Software Development, Product, or Technology teams.
- Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring.
- Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients.
Desirable Skills
- Experience within screening, compliance, vetting, or background checking services.
- Knowledge of DBS Code of Practice and Responsible Body requirements.
- Experience managing outsourced service providers and supplier governance processes.
- Exposure to regulated sectors and compliance-driven environments.
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion.
Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Contact - Alex
Location
Altrincham, United Kingdom
Employment
Permanent
Salary
- £50000 - £55000 Excellent benefits
- #J-18808-Ljbffr
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