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For Companies At a Glance
- Tasks: Manage and optimise the industrial supply chain on-site with customers.
- Company: Join ERIKS UK&I, a leader in industrial supply solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact by ensuring industries run smoothly and efficiently.
- Qualifications: Strong organisational skills and experience in customer operations.
- Other info: Be part of a team that powers industry from the inside out.
The predicted salary is between 36000 - 60000 £ per year.
Job Location
Cramlington
About the Role
Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out…
At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping downtime, improve efficiency, and keep industry running smoothly.
We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most – at the heart of our customers\’ operations!
If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.
Responsibilities
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded
- Manage the OnSite budget with commercial responsibility for revenue and margin growth
- Leverage tools resources to identify opportunities for increasing profitability
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs
Line Manager Responsibility
Line manager responsibility
Key Skills, Experience & Requirements
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships
- Leadership and people management
- Operational expertise
- KPI Management
- Continuous Improvement
- Collaboration
- HSEQ knowledge
- Full UK / Ireland Driving Licence Required
Working Hours
Mon -Thurs : 07 : 30 – 16 : 00
Fri : 07 : – 15 : 00
Total Hours : 39
Breaks : 30 mins
What’s in it for?
- Time Off That Works for You
- 25 days’ annual leave + bank holidays
- Option to buy up to 5 extra days
- 1 paid wellbeing day per year
- Health & Wellbeing
- Comprehensive Employee Assistance Programme with 24 / 7 emotional, financial, and legal support
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy
- Medical second opinions, lifestyle coaching, and wellness discounts
- Security & Support
- Company sick pay from day one
- Contributory pension scheme
- Group income protection
- Life assurance
- Extra Perks
- Company car or allowance
- Cycle to Work scheme
- Enhanced Maternity, Paternity & Adoption leave
- Fertility leave and support
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple : to make Industry Work Better.
With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.
We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.
We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you\’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
So… what are you waiting for?
Let’s build something remarkable together.
ERIKS is an Equal Opportunities Employer.
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Customer Operations Manager employer: ERIKS
Contact Detail:
ERIKS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ERIKS or similar companies. A friendly chat can open doors and give you insights that might just land you that Customer Operations Manager role.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your experience. We want to see how you can optimise the supply chain and improve efficiency, so come ready with examples of how you've done this in the past.
✨Tip Number 3
Showcase your problem-solving skills! In the world of customer operations, challenges pop up all the time. Be ready to discuss specific situations where you've tackled issues head-on and made a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Manager role. Highlight relevant experience and skills that match the job description, especially those related to managing supply chains and optimising operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with ERIKS UK&I's mission. Keep it concise but impactful!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve efficiency and reduce downtime. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ERIKS
✨Know the Company Inside Out
Before your interview, make sure you research ERIKS UK&I thoroughly. Understand their OnSite Division and how they contribute to optimising the industrial supply chain. This knowledge will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission.
✨Showcase Your Problem-Solving Skills
As a Customer Operations Manager, you'll need to tackle challenges head-on. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Team Collaboration
Since the role involves working closely with on-site teams and customers, highlight your teamwork skills. Be ready to discuss how you've collaborated with others to achieve common goals, and how you can foster strong relationships within the team and with clients.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the OnSite Division faces. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
