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For Companies At a Glance
- Tasks: Manage product queries, orders, and build supplier relationships in a dynamic environment.
- Company: Join ERIKS, a leading industrial service provider with a focus on inclusivity.
- Benefits: Full-time role with supportive culture and opportunities for growth.
- Why this job: Make a real impact in the industry while developing your skills and knowledge.
- Qualifications: Customer service experience and a desire to learn about Power Transmissions products.
- Other info: Flexible work environment with a strong emphasis on teamwork and personal development.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Product Specialist role at ERIKS UK & Ireland
Location: Kingswinford
Hours: 08.30am – 5.30pm, Monday to Friday | 40 hours per week | 1 hour break
Seniority level: Entry level • Employment type: Full-time • Job function: Sales and Business Development • Industries: Industrial Machinery Manufacturing
ERIKS is a leading specialised industrial service provider. Our mission is simple: to make Industry Work Better. We offer a supportive, inclusive environment across 170 sites in the UK and Ireland, delivering engineering solutions and technical expertise to keep industry moving forward. ERIKS is an Equal Opportunities Employer.
Responsibilities
- Perform daily duties related to the Power Transmissions product group, including Query Management, Inter-branch Transfers, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender Responses, and Project Costing & Quotation
- Provide viable price and delivery recommendations based on available system information
- Resolve supplier issues on delivery performance, returns, credits, etc.
- Monitor Shared Outlook Inbox and Personal Outlook Inbox
- Educate and build Power Transmissions product knowledge within the branch network
- Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements
- Build and maintain supplier relationships with core suppliers and ERIKS branch network
- Contribute towards continuous improvement by proactively making suggestions and taking the lead
- Assist with training related to systems and products
Key Skills, Experience & Requirements
- Experience in an internal sales or customer service function
- Desire and ability to deliver excellent customer service
- Ability to provide product and commercial solutions
- Ability to manage and prioritise own workload
- Working knowledge of MS Office (Word, Excel, Outlook)
- Experience in a technical-biased role (engineering, product, solution sales, etc.)
- Excellent written and verbal communication skills (English)
- Ability to work effectively individually and within a team, in-person and remotely
- Flexible attitude with a curiosity to learn and develop
- Quality-focused with attention to detail
- Ambition to win and to develop
About ERIKS
We’re ERIKS, a leading specialised industrial service provider. Our culture values diversity, inclusion and belonging. If you’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
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Product Specialist employer: ERIKS UK & Ireland
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current ERIKS employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for interviews by researching ERIKS and understanding their products, especially in Power Transmissions. Show us that you’re not just another candidate; demonstrate your passion for the role and how you can contribute to making Industry Work Better.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service and collaboration, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ERIKS team!
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Specialist role. Highlight any relevant experience in sales or customer service, and don’t forget to showcase your technical skills. We want to see how you can contribute to making Industry Work Better!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ERIKS UK & Ireland
✨Know Your Products
As a Product Specialist, it's crucial to have a solid understanding of the Power Transmissions product group. Do some research on the products ERIKS offers and be prepared to discuss how they can solve customer problems. This will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Demonstrate Your Technical Knowledge
Having a technical background is a plus for this position. Brush up on any relevant engineering concepts or product knowledge that could come up in conversation. Being able to speak confidently about technical aspects will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within ERIKS. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.