Customer Operations Manager

Join to apply for the Customer Operations Manager role at ERIKS UK & Ireland 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About The Role To maintain an ongoing relationship with selected customers and sales staff. Role: Customer Operations Manager Location: Mexborough About The Role The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Responsibilities include: Leadership, management, and development of team on site Complete ownership of the customer relationship Driving the highest standards of Health & Safety, the team, and best practice across the ERIKS site Responsibility for driving the success of the site, including P&L Responsible for driving the success of site KPIs Continuous Improvement initiatives relating to the stores and associated processes Problem solving Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS Being both an escalation and initial point of contact for the customer Responding to client enquiries and requests – Non-stock, across multiple vendors Ensure order expediting is up to date Working Hours Mon – Fri: 08.00 – 17.00 (flexible as long as 8 hours during core hours) Breaks: 60 mins (lunch, morning, and afternoon breaks) About You You’re driven by delivering customer service excellence onsite with industry-recognised names. You enjoy autonomy and responsibility to develop business and relationships onsite. Main Skills: Organisation Problem solving Customer focus Communication Leadership & Management Your Offer We offer a competitive salary and benefits, including: 25 days + bank holidays annual leave, with options to purchase extra days Contributory Pension Scheme Cycle to Work Scheme Life Assurance Paid wellbeing leave Employee Assistance Programme, including mental health support, GP access, nutritional and fitness consultations, wellbeing assessments, physiotherapy, and more Company Sick Pay from day 1 Group Income Protection Long service recognition Free LinkedIn Learning access Free ERIKS workwear and eye tests Car or Car allowance About ERIKS ERIKS is a leading industrial service provider committed to making industry work better. We value our people, technical expertise, and community. Why Join Us? With 170 sites across UK & Ireland, we offer diverse opportunities beyond warehouse roles, including technical and management positions. We foster a supportive environment and community. Additional Information Senior level: Mid-Senior Employment: Full-time Industries: Industrial Machinery Manufacturing #J-18808-Ljbffr