Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations, manage contracts, and ensure exceptional service delivery.
- Company: Join ERIKS, a leading industrial service provider with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a real impact in a supportive team while enhancing operational efficiency.
- Qualifications: Experience in customer relations, leadership, and operational management required.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Operations Manager role at ERIKS UK & Ireland
At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers\\\’ operations.
If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.
Job Location: Leominster
About the Role: The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives
- Ensure compliance with service level agreements and contractual customer requirements
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded
- Manage the OnSite budget with commercial responsibility for revenue and margin growth
- Leverage tools and resources to identify opportunities for increasing profitability
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs
Working Hours: Mon – Fri: 08:00 – 17:00
Total Hours: 40
Breaks: 60 mins
Key Skills, Experience & Requirements
- Line manager responsibility
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships
- Leadership and people management
- Operational expertise
- KPI Management
- Continuous Improvement
- Collaboration
- HSEQ knowledge
- Full UK/Ireland Driving Licence Required
What’s in it for you?
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
Time Off That Works for You
- 25 days’ annual leave + bank holidays
- Option to buy up to 5 extra days
- 1 paid wellbeing day per year
Health & Wellbeing
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy
- Medical second opinions, lifestyle coaching, and wellness discounts
Security & Support
- Company sick pay from day one
- Contributory pension scheme
- Group income protection (after qualifying period)
- Life assurance
Extra Perks
- Company car or allowance
- Cycle to Work scheme
- Enhanced Maternity, Paternity & Adoption leave
- Fertility leave and support
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you\\\’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
ERIKS is an Equal Opportunities Employer.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Industrial Machinery Manufacturing
#J-18808-Ljbffr
Customer Operations Manager employer: ERIKS UK & Ireland
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ERIKS through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your own. Think about examples from your past that showcase your problem-solving skills and ability to build strong relationships.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've managed teams in the past and how you ensure everyone is working towards common goals. This role is all about collaboration, so highlight your teamwork skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Manager role. Highlight your experience in managing customer relationships and operational efficiency, as these are key aspects of the job.
Showcase Your Leadership Skills: Since this role involves line management, don’t forget to emphasise your leadership experience. Share examples of how you've successfully led teams and resolved issues, as this will show us you’re a great fit for our inclusive team environment.
Be Data-Driven: We love data! When discussing your past experiences, include any metrics or KPIs you’ve managed. This will demonstrate your ability to deliver results and align with our focus on operational success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ERIKS UK & Ireland
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Manager. Understand how to manage customer relationships, resolve issues, and deliver tailored solutions. This will help you demonstrate your expertise and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in line management and how you've motivated your team to meet operational objectives. This will illustrate your capability to lead effectively within the OnSite environment.
✨Understand KPIs and Operational Efficiency
Brush up on your knowledge of Key Performance Indicators (KPIs) relevant to customer operations. Be ready to discuss how you've previously implemented processes that enhance efficiency and accuracy, as this is crucial for the role at ERIKS.
✨Emphasise Collaboration and Problem-Solving
Think of specific instances where you've collaborated with cross-functional teams to solve problems or improve service delivery. Being able to articulate your collaborative approach will resonate well with ERIKS' focus on building strong partnerships and delivering value.