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- Tasks: Lead a dynamic sales team to achieve targets and enhance customer service.
- Company: Join ERIKS, a top industrial service provider with a commitment to innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, health support, and extra perks like cycle schemes.
- Why this job: Be part of a collaborative culture that values diversity and makes a real impact.
- Qualifications: Experience in customer relations and leadership is preferred; strong communication skills are essential.
- Other info: Full-time role based in Derby with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
At ERIKS UK&I, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.
Whether it’s providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers’ unique needs, our Sales Offices play a crucial role in delivering the exceptional service ERIKS is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving.
If you’re driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at ERIKS.
Location: Derby
About the Role:
- Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:00 - 17:00 – Monday to Friday, 1 hour break, 40 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
What’s in it for you?
- Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
- 25 days’ annual leave + bank holidays
- Option to buy up to 5 extra days
- 1 paid wellbeing day per year
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy
- Medical second opinions, lifestyle coaching, and wellness discounts
- Company sick pay from day one
- Contributory pension scheme
- Group income protection (after qualifying period)
- Life assurance
- Cycle to Work scheme
- Enhanced Maternity, Paternity & Adoption leave
- Fertility leave and support
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.
We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you’re looking for purpose, opportunity, and a place to belong, you’ll find it here.
So… what are you waiting for? Let’s build something remarkable together.
ERIKS is an Equal Opportunities Employer.
Senior Sales and Service Advisor employer: ERIKS UK & Ireland
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales and Service Advisor
✨Tip Number 1
Familiarise yourself with ERIKS' products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of ERIKS. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Since the role involves motivating a team, think of specific examples where you've successfully led a team or improved performance in a previous position.
✨Tip Number 4
Showcase your customer service skills through real-life scenarios. Be ready to explain how you've handled challenging customer interactions and what strategies you used to ensure satisfaction, as this is crucial for the role.
We think you need these skills to ace Senior Sales and Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any leadership roles you've held and how you've motivated teams to achieve targets, as this is crucial for the Senior Sales and Service Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully built long-term customer relationships and contributed to team success in previous roles.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and compellingly. Use concise language and structure your thoughts logically to demonstrate your skills.
Highlight Relevant Skills: Make sure to include your proficiency with Microsoft 365 and any other relevant tools. Also, mention your commercial acumen and how it has helped you in past roles to drive sales and improve service delivery.
How to prepare for a job interview at ERIKS UK & Ireland
✨Showcase Your Customer Relationship Skills
As a Senior Sales and Service Advisor, your ability to build and sustain long-term customer relationships is crucial. Prepare examples of how you've successfully managed client interactions in the past, highlighting your approach to understanding their needs and preferences.
✨Demonstrate Leadership Qualities
This role involves assisting in leading a team, so be ready to discuss your leadership experience. Share specific instances where you've motivated or inspired a team, and how you fostered a collaborative environment to achieve common goals.
✨Prepare for Health & Safety Discussions
Since health and safety are key components of the role, brush up on relevant regulations and best practices. Be prepared to discuss how you would contribute to health and safety improvements within the team and the importance of these discussions in a sales environment.
✨Communicate Effectively
Effective communication is vital in this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle Golden Hour calls. Think about how you can convey messages compellingly to both internal and external stakeholders.
