Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and lead a team to ensure service excellence.
- Company: ERIKS is a leading industrial service provider focused on innovative solutions.
- Benefits: Enjoy 25 days holiday, wellness support, and a contributory pension scheme.
- Why this job: Join a supportive community where your contributions make a real difference.
- Qualifications: Strong organisational, problem-solving, and leadership skills required.
- Other info: Remote work options available; full training and development provided.
The predicted salary is between 36000 - 60000 ÂŁ per year.
To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
- Leadership, management, and development of team on site
- Complete ownership of the customer relationship
- Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
- Responsibility for driving the success of the site, including P&L
- Responsible for driving the success of site KPI's
- Continuous Improvement initiatives relating to the stores and associated processes
- People Management and Leadership
- Problem solving
- Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
- Being both an escalation and initial point of contact for the customer
- Responding to client enquiries and requests – Non-stock, across multiple vendors.
- Ensure order expediting is up to date
Working Hours:
- Mon - Fri: 07.30am - 16.30pm
- Working Hours: 40
- Breaks: 60 mins
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.
Your main skills will include:
- Organisation
- Problem solving
- Customer focus
- Communication
- Leadership & Management
And if that wasn’t enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Cycle to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score
- Physiotherapy – eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content
- Company Sick Pay from day 1
- Group Income Protection – after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- Car or Car allowance
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world. We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
With 170 sites across the UK and Ireland, a supportive environment is never far away. And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it’s the technical specialism that is at the core of everything we do.
If you’re passionate about solving complex customer challenges, then ERIKS is the right place for you. Because here, everyone has the chance to make remarkable a reality.
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with ERIKS' product range and services. Understanding the specifics of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your leadership and problem-solving experiences in detail. Think of specific examples where you've successfully managed a team or resolved customer issues, as these are key skills for the Customer Operations Manager role.
✨Tip Number 4
Research the latest trends in customer operations and service excellence. Being able to speak knowledgeably about industry standards and innovations will set you apart from other candidates.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations, leadership, and problem-solving. Use specific examples that demonstrate your ability to manage customer relationships and drive success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering customer service excellence. Mention how your skills align with the role's requirements and provide examples of how you've successfully managed teams or improved processes in previous positions.
Showcase Your Communication Skills: Since the role requires effective communication with customers and team members, ensure your application reflects strong written communication. Use clear and concise language, and avoid jargon unless necessary.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you implemented continuous improvement initiatives. This could include streamlining processes, enhancing customer satisfaction, or improving team performance. Be specific about the outcomes.
How to prepare for a job interview at ERIKS UK & Ireland
✨Showcase Your Customer Focus
As a Customer Operations Manager, your ability to maintain strong relationships with customers is crucial. Be prepared to share specific examples of how you've successfully managed customer relationships in the past and how you prioritise customer satisfaction.
✨Demonstrate Leadership Skills
This role requires effective leadership and team management. Highlight your experience in leading teams, resolving conflicts, and driving performance. Discuss any initiatives you've implemented that improved team dynamics or productivity.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges and solve problems. Prepare examples of difficult situations you've faced in previous roles and the steps you took to resolve them, particularly in a customer service context.
✨Understand the Company and Its Values
Research ERIKS and its mission to make 'industry work better'. Familiarise yourself with their products and services, and be ready to discuss how your values align with theirs. This shows genuine interest and helps you stand out as a candidate.
