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- Tasks: Manage customer relationships and lead a team to ensure service excellence.
- Company: Join ERIKS, a top industrial service provider making industry work better every day.
- Benefits: Enjoy 25 days holiday, wellness support, and a contributory pension scheme.
- Why this job: Be part of a supportive community where your contributions make a real difference.
- Qualifications: Strong organisational, problem-solving, and leadership skills are essential.
- Other info: Remote GP appointments and unlimited mental health support included.
The predicted salary is between 36000 - 60000 ÂŁ per year.
To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
- Leadership, management, and development of team on site
- Complete ownership of the customer relationship
- Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
- Responsibility for driving the success of the site, including P&L
- Responsible for driving the success of site KPI's
- Continuous Improvement initiatives relating to the stores and associated processes
- People Management and Leadership
- Problem solving
- Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
- Being both an escalation and initial point of contact for the customer
- Responding to client enquiries and requests – Non-stock, across multiple vendors.
- Ensure order expediting is up to date
Working Hours:
- Mon - Fri: 07.30am - 16.30pm
- Working Hours: 40
- Breaks: 60 mins
You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.
Your main skills will include:
- Organisation
- Problem solving
- Customer focus
- Communication
- Leadership & Management
And if that wasn’t enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Cycle to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score
- Physiotherapy – eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content
- Company Sick Pay from day 1
- Group Income Protection – after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- Car or Car allowance
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world. We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
With 170 sites across the UK and Ireland, a supportive environment is never far away. And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it’s the technical specialism that is at the core of everything we do. If you’re passionate about solving complex customer challenges, then ERIKS is the right place for you. Because here, everyone has the chance to make remarkable a reality.
Customer Operations Manager employer: ERIKS UK & Ireland
Contact Detail:
ERIKS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Familiarise yourself with ERIKS' product range and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of ERIKS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your problem-solving skills and leadership experience will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in customer operations and service excellence. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and management. Use keywords from the job description, such as 'customer focus', 'leadership', and 'problem solving' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or led teams in the past, aligning your experiences with the responsibilities outlined in the job description.
Showcase Your Skills: Clearly outline your skills that are relevant to the position, such as organisation, communication, and continuous improvement initiatives. Provide concrete examples of how you've applied these skills in previous roles to achieve success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ERIKS UK & Ireland
✨Showcase Your Customer Focus
As a Customer Operations Manager, your ability to maintain strong relationships with customers is crucial. Be prepared to share specific examples of how you've successfully managed customer relationships in the past and how you prioritise customer satisfaction.
✨Demonstrate Leadership Skills
This role requires effective leadership and team management. Highlight your experience in leading teams, resolving conflicts, and driving performance. Discuss any initiatives you've implemented that improved team dynamics or productivity.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges and solve problems. Prepare examples of difficult situations you've faced in previous roles and explain the steps you took to resolve them, focusing on your analytical and strategic thinking.
✨Understand the Company and Its Values
Research ERIKS and understand its mission and values. Be ready to discuss how your personal values align with the company's goals and how you can contribute to making 'industry work better'. This shows your genuine interest in the role and the company.
