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For Companies At a Glance
- Tasks: Lead customer operations, optimise supply chains, and build strong partnerships.
- Company: Join ERIKS UK&I, a leader in industrial supply chain solutions.
- Benefits: Enjoy 25 days annual leave, health support, and a company car or allowance.
- Why this job: Make a real impact by solving complex customer challenges in a supportive team.
- Qualifications: Experience in customer relations, procurement, and operational management required.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division. At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!
If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.
Job Location: Enfield
About the Role:
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Working Hours:
Mon - Fri: 07:00 - 16:30 Total Hours: 40 Breaks: 30 mins Please note you will be required to work some bank holidays.
Key Skills, Experience & Requirements:
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Procurement Experience essential.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
- Time Off That Works for You: 25 days’ annual leave + bank holidays, Option to buy up to 5 extra days, 1 paid wellbeing day per year.
- Health & Wellbeing: Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support, Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy, Medical second opinions, lifestyle coaching, and wellness discounts.
- Security & Support: Company sick pay from day one, Contributory pension scheme, Group income protection (after qualifying period), Life assurance.
- Extra Perks: Company car or allowance, Cycle to Work scheme, Enhanced Maternity, Paternity & Adoption leave, Fertility leave and support.
With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.
We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.
We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.
Let’s build something remarkable together. ERIKS is an Equal Opportunities Employer.
Our people: From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you. Because here, everyone has the chance to make remarkable a reality.
Customer Operations Manager in Enfield employer: ERIKS Group
Contact Detail:
ERIKS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ERIKS through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your own. Think about specific examples from your past that showcase your problem-solving skills and customer relationship management.
✨Tip Number 3
Showcase your operational expertise! Be ready to discuss how you've improved efficiency in previous roles. Use data and metrics to back up your claims, as ERIKS loves a good KPI story.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Operations Manager in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer operations and relationship management. We want to see how your skills align with our mission of delivering exceptional service and optimising supply chains.
Showcase Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and enhance operational efficiency, just like we do at ERIKS.
Highlight Team Collaboration: Since collaboration is key in our work environment, mention any experiences where you’ve successfully worked with cross-functional teams. We value diverse perspectives and want to know how you contribute to a team dynamic.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ERIKS Group
✨Know Your Customer Operations
Before the interview, dive deep into understanding the role of a Customer Operations Manager. Familiarise yourself with ERIKS UK&I's OnSite Division and how they optimise the industrial supply chain. Be ready to discuss how your experience aligns with their focus on building strong customer relationships and delivering tailored solutions.
✨Showcase Problem-Solving Skills
Since the role involves resolving customer inquiries and issues, prepare examples from your past experiences where you successfully tackled challenges. Highlight your approach to problem-solving and how it led to positive outcomes for customers, demonstrating your ability to act as a trusted partner.
✨Understand KPIs and Operational Excellence
Brush up on key performance indicators relevant to customer operations. Be prepared to discuss how you've managed KPIs in previous roles and how you can ensure compliance with service level agreements. This will show that you understand the importance of operational efficiency and accuracy in stores management.
✨Emphasise Collaboration and Teamwork
ERIKS values collaboration across teams, so be ready to share examples of how you've worked effectively with cross-functional teams in the past. Discuss how you’ve leveraged diverse perspectives to enhance service delivery and drive continuous improvement, aligning with their commitment to inclusivity.
