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- Tasks: Lead customer operations, optimise supply chains, and build strong relationships with clients.
- Company: Join ERIKS UK&I, a leader in industrial supply chain solutions.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a real impact by solving complex challenges in a supportive team.
- Qualifications: Experience in customer relations, leadership, and operational management required.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division. Our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
We're not engineers on the tools; we're trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!
If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you'll find your place with us, because we believe diverse perspectives help us build better solutions, together.
Job Location: Cramlington
About the Role:
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Working Hours:
Mon - Thurs: 07:30 - 16:00
Fri: 07:30 - 15:00
Total Hours: 39
Breaks: 30 mins
Key Skills, Experience & Requirements:
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
Time Off That Works for You:
- 25 days' annual leave + bank holidays.
- Option to buy up to 5 extra days.
- 1 paid wellbeing day per year.
Health & Wellbeing:
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support.
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy.
- Medical second opinions, lifestyle coaching, and wellness discounts.
Security & Support:
- Company sick pay from day one.
- Contributory pension scheme.
- Group income protection (after qualifying period).
- Life assurance.
Extra Perks:
- Company car or allowance.
- Cycle to Work scheme.
- Enhanced Maternity, Paternity & Adoption leave.
- Fertility leave and support.
With 170 sites across the UK and Ireland, you're never far from a supportive, inclusive team. We're proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.
We're building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren't just words, they're central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you'll find it here.
Let's build something remarkable together. ERIKS is an Equal Opportunities Employer.
Our people are proud to partner with our customers to make a real difference. It's the inner workings of making industry work better. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you. Because here, everyone has the chance to make remarkable a reality.
Customer Operations Manager employer: ERIKS Group
Contact Detail:
ERIKS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ERIKS UK&I on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Operations Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your own. Think about specific examples from your past that demonstrate your problem-solving skills and ability to build strong customer relationships. We want to see how you can make a meaningful impact!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in managing customer relationships and operational efficiency makes you the perfect fit for the role. Keep it concise and focused on how you can add value to ERIKS' OnSite teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Customer Operations Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Problem-Solving Skills: Since this role is all about solving customer challenges, share specific examples in your application where you've successfully resolved issues or improved processes. We love seeing how you can make a meaningful impact!
Highlight Team Collaboration: We value teamwork, so don’t forget to mention your experience working in inclusive team environments. Share how you've collaborated with others to achieve common goals, as this is key to our culture at ERIKS.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker. We can't wait to see what you bring to the table!
How to prepare for a job interview at ERIKS Group
✨Know Your Customer Operations
Before the interview, dive deep into understanding the role of a Customer Operations Manager. Familiarise yourself with the key responsibilities like managing customer relationships and ensuring compliance with service level agreements. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Since the job involves resolving issues and providing tailored solutions, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Emphasise Team Collaboration
The role requires working closely with cross-functional teams, so be ready to discuss how you've collaborated with others in previous positions. Highlight specific projects where teamwork was essential, and explain your role in fostering a collaborative environment.
✨Prepare for KPI Discussions
As a Customer Operations Manager, you'll be responsible for delivering and reporting on KPIs. Brush up on your understanding of key performance indicators relevant to customer operations. Be prepared to discuss how you've managed KPIs in the past and any strategies you've implemented to improve performance metrics.
