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- Tasks: Manage aftermarket services, including spare parts, repairs, and service contracts.
- Company: Eriez is a global leader in separation technologies with over 900 dedicated employees.
- Benefits: Enjoy competitive salary, 26-30 days leave, private healthcare, and more perks.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Experience in technical sales support or service coordination; strong communication and organisational skills required.
- Other info: Willingness to travel occasionally and familiarity with ERP/CRM systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly-owned international subsidiaries and an extensive sales representative network.
About the Role:
As Aftermarket Supervisor, you will manage and develop the company\’s aftermarket services, including spare parts, repairs, upgrades, and service contracts. You will work closely with the service, engineering, and sales teams to ensure high customer satisfaction levels and maximise aftermarket revenue and lifetime value.
This role requires a strong mix of technical understanding, commercial awareness, and coordination skills. You will be the central point for all post-installation support activities, helping to strengthen customer relationships and drive business growth.
Responsibilities:
- Oversee and coordinate all aftermarket activities across magnetic separation, vibratory feeding, and inspection system product lines.
- Respond to customer enquiries regarding spare parts, servicing, and system upgrades.
- Prepare quotations and process orders for aftermarket products and services.
- Work with the Service and Engineering teams to schedule field service visits and manage follow-up actions.
- Develop and promote service plans and aftermarket packages to new and existing customers.
- Monitor and manage aftermarket Key Performance Indicators (e.g., response times, quote conversion rates, parts dispatch accuracy).
- Maintain accurate records within CRM and ERP systems.
- Support inventory management for spare parts and consumables.
- Identify and act on opportunities to improve customer experience and internal processes.
- Liaise with suppliers, sub-contractors, and logistics partners where needed.
Requirements
Essential criteria
- Experience in an aftermarket, technical sales support, or service coordination role within a capital equipment or engineering business.
- Strong organisational skills with the ability to manage multiple enquiries and priorities.
- Excellent communication skills, both written and verbal.
- Strong commercial awareness and customer service orientation
- Familiarity with ERP and CRM systems (e.g., Sage, Salesforce or similar).
- Proficient in Microsoft Office, especially Excel and Outlook
- Full UK driving licence and willingness to travel occasionally if required.
Desirable criteria
- Knowledge and general understanding of industrial equipment.
- A technical or engineering background
Benefits
- Competitive salary, dependent on experience.
- 26 days annual leave, rising to 30 days with service
- Employer pension contributions of up to 6%
- Private Healthcare (BUPA), subject to service
- Income Protection, subject to service
- Life Assurance
- Discounted shopping vouchers
- Tech Scheme
- Cycle to Work Scheme
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Aftermarket Supervisor employer: Eriez
Contact Detail:
Eriez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Supervisor
✨Tip Number 1
Familiarise yourself with Eriez's product lines, especially in magnetic separation and vibratory feeding. Understanding the technical aspects of these products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the aftermarket services field, particularly those who have experience in capital equipment or engineering businesses. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Brush up on your knowledge of ERP and CRM systems, as familiarity with tools like Sage or Salesforce is essential for this role. Consider taking online courses or tutorials to enhance your skills, which will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer experiences or streamlined processes in previous roles. Being able to showcase your organisational skills and commercial awareness will set you apart from other candidates.
We think you need these skills to ace Aftermarket Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftermarket services, technical sales support, or service coordination. Use specific examples that demonstrate your organisational skills and customer service orientation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your familiarity with ERP and CRM systems, and how your background aligns with the responsibilities of the Aftermarket Supervisor position.
Highlight Key Skills: In your application, emphasise your strong communication skills and commercial awareness. Provide examples of how you've successfully managed multiple enquiries and priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eriez
✨Showcase Your Technical Knowledge
As an Aftermarket Supervisor, you'll need a solid understanding of technical concepts related to the products. Brush up on your knowledge of magnetic separation and other relevant technologies to demonstrate your expertise during the interview.
✨Highlight Your Coordination Skills
This role requires excellent organisational abilities. Be prepared to discuss specific examples of how you've successfully managed multiple projects or enquiries in the past, showcasing your ability to prioritise and coordinate effectively.
✨Demonstrate Customer Service Orientation
Since customer satisfaction is key in this role, think of instances where you've gone above and beyond for a customer. Share these stories to illustrate your commitment to providing exceptional service and building strong relationships.
✨Familiarise Yourself with Relevant Software
Knowledge of ERP and CRM systems is essential. If you have experience with tools like Sage or Salesforce, be ready to discuss how you've used them in previous roles. If not, consider doing a bit of research to show your willingness to learn.
