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- Tasks: Manage aftermarket services, including spare parts and repairs, while ensuring customer satisfaction.
- Company: Eriez is a global leader in separation technologies, established in 1942 with over 900 dedicated employees.
- Benefits: Enjoy competitive salary, 26-30 days annual leave, private healthcare, and various employee perks.
- Why this job: Join a dynamic team focused on innovation and customer relationships in a supportive work culture.
- Qualifications: Experience in technical sales support or service coordination; strong communication and organisational skills required.
- Other info: Willingness to travel occasionally and familiarity with ERP/CRM systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly-owned international subsidiaries and an extensive sales representative network.
About the Role:
As Aftermarket Supervisor, you will manage and develop the company’s aftermarket services, including spare parts, repairs, upgrades, and service contracts. You will work closely with the service, engineering, and sales teams to ensure high customer satisfaction levels and maximise aftermarket revenue and lifetime value.
This role requires a strong mix of technical understanding, commercial awareness, and coordination skills. You will be the central point for all post-installation support activities, helping to strengthen customer relationships and drive business growth.
Responsibilities:
- Oversee and coordinate all aftermarket activities across magnetic separation, vibratory feeding, and inspection system product lines.
- Respond to customer enquiries regarding spare parts, servicing, and system upgrades.
- Prepare quotations and process orders for aftermarket products and services.
- Work with the Service and Engineering teams to schedule field service visits and manage follow-up actions.
- Develop and promote service plans and aftermarket packages to new and existing customers.
- Monitor and manage aftermarket Key Performance Indicators (e.g., response times, quote conversion rates, parts dispatch accuracy).
- Maintain accurate records within CRM and ERP systems.
- Support inventory management for spare parts and consumables.
- Identify and act on opportunities to improve customer experience and internal processes.
- Liaise with suppliers, sub-contractors, and logistics partners where needed.
Essential criteria
- Experience in an aftermarket, technical sales support, or service coordination role within a capital equipment or engineering business.
- Strong organisational skills with the ability to manage multiple enquiries and priorities.
- Excellent communication skills, both written and verbal.
- Strong commercial awareness and customer service orientation
- Familiarity with ERP and CRM systems (e.g., Sage, Salesforce or similar).
- Proficient in Microsoft Office, especially Excel and Outlook
- Full UK driving licence and willingness to travel occasionally if required.
Desirable criteria
- Knowledge and general understanding of industrial equipment.
- A technical or engineering background
- Competitive salary, dependent on experience.
- 26 days annual leave, rising to 30 days with service
- Employer pension contributions of up to 6%
- Private Healthcare (BUPA), subject to service
- Income Protection, subject to service
- Life Assurance
- Discounted shopping vouchers
- Tech Scheme
- Cycle to Work Scheme
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Aftermarket Supervisor employer: Eriez Manufacturing Co.
Contact Detail:
Eriez Manufacturing Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Supervisor
✨Tip Number 1
Familiarise yourself with Eriez's product lines, especially in magnetic separation and vibratory feeding. Understanding the technical aspects of these products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the aftermarket services field, particularly those who have experience in capital equipment or engineering businesses. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Brush up on your CRM and ERP system knowledge, as familiarity with tools like Sage or Salesforce is essential for this role. Consider taking online courses or tutorials to enhance your skills, which will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer experiences or streamlined processes in previous roles. Being able to showcase your organisational skills and commercial awareness will set you apart from other candidates.
We think you need these skills to ace Aftermarket Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftermarket services, technical sales support, or service coordination. Use specific examples that demonstrate your organisational skills and customer service orientation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Aftermarket Supervisor role at Eriez. Mention how your background aligns with their requirements, particularly your experience with ERP and CRM systems, and your ability to manage multiple priorities.
Showcase Technical Understanding: If you have a technical or engineering background, be sure to mention it. Discuss any familiarity you have with industrial equipment and how it can benefit the role, as this is a key aspect of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Aftermarket Supervisor role.
How to prepare for a job interview at Eriez Manufacturing Co.
✨Showcase Your Technical Knowledge
As an Aftermarket Supervisor, you'll need a solid understanding of technical concepts related to the products. Brush up on your knowledge of magnetic separation and other relevant technologies. Be prepared to discuss how your technical background can help in managing aftermarket services.
✨Demonstrate Strong Organisational Skills
This role requires juggling multiple enquiries and priorities. During the interview, share examples of how you've successfully managed similar situations in the past. Highlight your ability to coordinate activities and ensure customer satisfaction.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain complex ideas in simple terms, as you will be liaising with various teams and customers.
✨Familiarise Yourself with CRM and ERP Systems
Since familiarity with systems like Sage or Salesforce is important, make sure you understand their functionalities. If you have experience with these tools, be ready to discuss how you've used them to improve processes or customer interactions in previous roles.
