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- Tasks: Support property management by handling communications and administrative tasks for a Senior Estates Manager.
- Company: Join Premier Estates, an award-winning managing agent with a diverse property portfolio.
- Benefits: Enjoy hybrid working, 25 days annual leave, and exclusive staff events.
- Why this job: Be the first point of contact for residents and make a real difference in their living experience.
- Qualifications: GCSEs in English and Maths, plus strong organisational and customer service skills.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 24570 - 24570 £ per year.
Location: Office based and then hybrid after probation (74 King Edward St, Macclesfield SK10 1AT)
Working Hours: Monday to Friday, 09:00 - 17:30
Salary: £24,570
Contract: Full time, permanent
About Us
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
- Hybrid Working (after probation)
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description
The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.
Key Responsibilities
- Be the first point of contact on the telephone for residents / contractors / clients.
- Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
- Raising works orders for repairs / maintenance works required, based on report from latest site visit.
- Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
- Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
- Administer and monitor building insurance claims.
- Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
- Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Managers or Estates Managers notes.
- Assist with the distribution of each developments annual service charge estimates and accounts.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
Comprehensive guidance and support will be provided to ensure your success in this role.
What We Ask From You
- English GCSE level 4 (grade C) or above
- Maths GCSE level 4 (grade C) or above
- Administration experience is essential
- Customer service and property industry experience is desirable but not essential
- Microsoft Office, intermediate (advanced is desirable but not essential)
- Polite telephone manner
- Strong organisational skills
- Able to prioritise a busy workload
- Able to work well independently and as part of a team
- Positive attitude
- Resilient
- Works well under pressure
- Takes pride in producing work to a high standard
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team on 020 4604 3121 quoting the reference number. All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Estates Coordinator in Macclesfield employer: Erickson IT
Contact Detail:
Erickson IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Coordinator in Macclesfield
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Premier Estates' website and social media. Understanding their values and recent projects will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Estates Coordinator, especially your customer service experience and organisational skills.
✨Tip Number 3
Dress to impress! Even if the role is hybrid, showing up smartly dressed for your interview can make a great first impression. It shows you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it shows your enthusiasm for joining the Premier Estates team!
We think you need these skills to ace Estates Coordinator in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Coordinator role. Highlight your admin experience and any customer service skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Organisational Skills: In your application, give examples of how you've managed busy workloads or prioritised tasks in the past. We need someone who can juggle multiple responsibilities, so let us know how you do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Erickson IT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the team at Premier Estates.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for residents and clients, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled inquiries or resolved issues, demonstrating your polite telephone manner and strong organisational skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Estates Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will help you feel more comfortable during the actual interview and allow you to present your best self.
