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For Companies At a Glance
- Tasks: Support property management and ensure smooth operations for a diverse portfolio.
- Company: Join Premier Estates, an award-winning managing agent in the UK.
- Benefits: Enjoy hybrid working, 25 days leave, and exclusive staff events.
- Why this job: Be the first point of contact and make a real difference for residents.
- Qualifications: GCSEs in English and Maths, plus strong admin and customer service skills.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Location: Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT
Working pattern: Monday to Friday 09:00–17:30
Salary: £24,570
Contract: Full time, permanent
About Us
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
- Hybrid Working (after probation)
- Complimentary fruit in the office
- Birthday leave
- Exclusive staff events
- Westfield Health cashback plan, inclusive of surgical options
- Payday Butties (available in the office)
- 25 days of annual leave, with the opportunity to purchase additional holiday days
- Company-wide closure during the Christmas period
Job Description
The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio.
Key Responsibilities
- Be the first point of contact on the telephone for residents / contractors / clients.
- Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
- Raising works orders for repairs / maintenance works required, based on report from latest site visit.
- Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
- Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
- Administer and monitor building insurance claims.
- Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
- Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Managers or Estates Managers notes.
- Assist with the distribution of each developments annual service charge estimates and accounts.
- Undertake other general duties as required from time to time to assist in the success of Premier Estates.
What We Ask From You
- English GCSE level 4 (grade C) or above
- Maths GCSE level 4 (grade C) or above
- Administration experience is essential
- Customer service and property industry experience is desirable but not essential
- Microsoft Office, intermediate (advanced is desirable but not essential)
- Polite telephone manner
- Strong organisational skills
- Able to prioritise a busy workload
- Able to work well independently and as part of a team
- Positive attitude
- Resilient
- Works well under pressure
- Takes pride in producing work to a high standard
All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
For further details about this position or to gain deeper insights into Premier Estates, please visit our website. To contact us or make inquiries, please reach out to our recruitment team on 020 4604 3121 quoting the reference number.
Estates Coordinator in Gateshead employer: Erickson IT
Contact Detail:
Erickson IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Coordinator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work at Premier Estates. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Premier Estates and their portfolio. Knowing their properties and values will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your communication skills! As an Estates Coordinator, you'll be the first point of contact for residents and clients. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Premier Estates team right from the start.
We think you need these skills to ace Estates Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Coordinator role. Highlight your admin experience and any customer service skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your skills align with our values at Premier Estates. Keep it friendly and professional!
Show Off Your Organisational Skills: Since this role involves juggling multiple tasks, make sure to showcase your organisational skills in your application. Give examples of how you've managed busy workloads in the past – we love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. We can’t wait to hear from you!
How to prepare for a job interview at Erickson IT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the smooth operation of the team portfolio.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for residents and clients, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled inquiries or resolved issues, demonstrating your polite telephone manner and strong organisational skills.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle routine matters or complex situations. Practice responses to scenarios like dealing with a difficult resident or managing multiple tasks under pressure. This will show your resilience and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team dynamics. This not only shows your interest in Premier Estates but also gives you a chance to gauge if it's the right fit for you.
