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- Tasks: Deliver top-notch customer service and manage a dynamic team of concierges.
- Company: Join Premier Estates, an award-winning property management company.
- Benefits: Enjoy a competitive salary, flexible hours, and career development support.
- Why this job: Be part of a vibrant community in a stunning 43-storey development.
- Qualifications: Strong communication skills, team player, and SIA Licence required.
- Other info: Work in a modern environment with opportunities for growth and a supportive team.
The predicted salary is between 30000 - 33000 £ per year.
Location: Saffron Square - Saffron Sq, 6 Saffron Central Sq, Croydon, CR0 2FT
Working Hours: Monday to Friday 11am – 8pm
Salary: £30,000 - £33,000 per annum (depending on experience)
Contract: Full-time, Permanent
About Us
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
- Working in a small team, with a flexible rota
- Westfield Health cash back plan
- Support your career development
- Employee referral scheme
- Team Uniform
- 20 Holiday days
- Discretionary bonus
Job Description
Saffron Square is a modern contemporary development boasting an iconic 43 storey tower situated in the heart of Croydon with excellent transport links into London and Gatwick Airport within 15 mins. Saffron Square hosts approx. 800 luxury apartments and it is easily identifiable in the Croydon skyline. Saffron Square also benefits from a landscaped roof top garden and residents gym.
Deliver excellent customer service to our residents
- Be responsible for all deliveries
- Issue keys
- Carry out patrols
- Monitor CCTV
- Liaising with contractors
- Line managing a team of 8 concierge staff (4 x day and 4 x night)
Please Note: You will be provided with the relevant guidance and support to be successful in the role.
What We Ask From You
- Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.
- Excellent team player
- Proficient IT Skills
- Strong Multi-Tasking Ability
- Ability to grasp new concepts quickly
- Be in possession of an SIA Licence
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Head Concierge in Croydon employer: Erickson IT
Contact Detail:
Erickson IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management industry and let them know you're on the hunt for a Head Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories about how you've gone above and beyond for clients in the past – it’ll make you memorable!
✨Tip Number 3
Research Premier Estates! Familiarise yourself with their values and recent projects. This will not only help you tailor your responses during the interview but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Head Concierge in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about effective communication, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can connect with clients and team members alike.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Head Concierge role. Mention specific experiences that relate to customer service and team management, as these are key for us at Premier Estates.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone in your application can help us see how you’d fit into our team and interact with residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Erickson IT
✨Know Your Stuff
Before the interview, make sure you understand Premier Estates and their values. Familiarise yourself with their approach to customer service and how they manage their properties. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Head Concierge, you'll need to communicate effectively with residents, contractors, and your team. Prepare examples from your past experiences where you've successfully resolved issues or improved communication. This will show that you can handle the responsibilities of the role.
✨Demonstrate Team Leadership
Since you'll be line managing a team of concierge staff, think about your leadership style. Be ready to discuss how you motivate and support your team, especially in a busy environment. Highlight any relevant experience you have in managing teams or projects.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and the company culture at Premier Estates. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.