Facilities manager

Our core values are: Integrity | Excellence | Respect | Innovation. The Eric Wright Group has a fantastic history. From our beginnings in construction to an award-winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart.

We are looking to recruit a Facilities Manager to join our existing team within the facilities management business based out of our clients' sites in the Stoke on Trent area. This is a fantastic opportunity to work for an award-winning company, which provides a first-class maintenance service to its clients. The role will cover Stoke Extra Care Retirement Villages namely Willow Barns, Oak Priory & Maple West and therefore this role has no set place of work.

About you: Aligned to our ethos and values, you will be an integral part of the larger facilities management team providing a first-class maintenance service to our clients' sites. Your normal hours of work comprise 37.5 hours (excluding breaks) each week from Monday to Friday but some weekend work may be required along with a call-out rota.

Your role will include but not be limited to:

• Full responsibility for all hard and soft FM services across the Stoke Extra-Care PFI contract.
• Management of site-based Assistant Facilities Manager, Facilities Support Officers and Cleaning Operatives.
• Acting as a customer-facing communication to all stakeholders, customers, residents and the internal Asset department.
• Responsible for taking prompt action regarding Complaints, Security Breaches and Health and Safety Issues.
• Obtain information and quotations for insurance claims and provide to the Asset Manager to progress the claim.
• Participate in weekly In-House Management/Multi-Disciplinary meetings, working parties and ad hoc meetings to aid business improvement.
• Collaborative working with Housing Management partners on initiatives and regular meetings regarding resident damage and ASB.
• Contractor Management. Work with the FSO’s to ensure all site and areas are covered effectively.
• Undertake formal Health & Safety (Inc COSHH), Compliance and Contractors inspections of all sites ensuring all follow-up actions are completed.
• Complete Void property inspections and plan/manage all works to return Void apartments to ‘Re-Let Standard’.
• Attending weekly ‘Partner’ meetings, monthly ‘Client’ meetings, and quarterly ‘Residents’ meetings.
• Management of all PPM’s.
• Management of Annual Planned & Reactive budgets, Recharges, and Lifecycle works.

In return we offer:

• Enhanced annual leave starting at 26 Days + bank holidays rising with service.
• Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focusing on technical competence, upskilling, compliance and governance and career development.
• Pension — 6.5% employer contribution of your salary into your pension to help you save for the future.
• BUPA - optional scheme and can include your family to the scheme (50% contribution).
• Company sick pay scheme - Up to 20 days full pay in a rolling 12 month period.
• Group Income Protection – 50% of your salary covered for 3 years for long term illness.
• Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more.
• Company Doctor – for when you can’t get to see your own or if you have any health concerns.
• Virtual GP - 24/7 access for when you need to speak to a GP.
• EAP – Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and much more.
• Mental Health support – through the Thrive app, approved by the NHS, provides tools to tackle, prevent and manage common stressors such as sleep, bereavement, work issues etc.
• Also provides relaxation, breathing and meditation techniques and measures impact.
• Savings scheme – Put aside an affordable amount for a rainy day in the future.
• Recognition awards – awards for long service and special birthdays.
• A comprehensive health and wellbeing strategy focused on physical, emotional, financial and career wellbeing.

What we do: As an award-winning leader in the property and construction industry, the Eric Wright Group demonstrates a culture of excellence in civil engineering, construction, development, property and facilities management that ensures long-term relationships with our partners and clients. The companies across the Group regularly collaborate to deliver outstanding results on bespoke projects for both public and private sector clients.

Our ethos: Working at the Eric Wright Group of companies is truly special. Owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference in communities every day. The Eric Wright Group is committed to safeguarding and promoting the welfare of its employees, contractors and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.