Operations Director – IT MSP in Southampton

Operations Director – IT MSP
Location – Southampton
My client, an established and trusted IT Managed Services Provider have an urgent requirement for an experienced Operations Director to join and lead the team based at their beautifully refurbished offices in the Southampton area
My client is an ISO accredited managed IT support company based in Southampton, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.
The Role
The Operations Director serves as the strategic lead, driving operational excellence, commercial efficiency, and scalable growth across all service delivery divisions. This role bridges the gap between senior strategy and day-to-day execution, ensuring the MSP hits target utilisation rates, maintains stringent SLAs, and protects service delivery margins. From a team management perspective the role is very hands-on and focused at developing the team to excellent standards, both technically and commerciality.
After building the business from the ground up, The owner and current Director is looking to take more of a “back seat” whilst still being on hands-on to support the successful candidate with the transition.
Key Responsibilities & Deliverables
Strategic Execution & Leadership
Collaborate with the MD/Co-Directors to turn long-term corporate strategy into clear, accountable team workflows.
Act as the operational filter for the executive team, owning challenging internal conversations and maintaining department accountability.
Cultivate a customer-centric, high-performance IT operations culture across the UK business.
Service Delivery & Metric Management
Own and manage operational KPIs across Service Desk, Tier 2/3 Support and Professional Services (Project Deliv...