At a Glance
- Tasks: Lead technical projects and mentor junior engineers while troubleshooting complex IT issues.
- Company: Established IT Managed Services company with a supportive team culture.
- Benefits: Competitive salary, flexible hybrid working, and excellent career progression opportunities.
- Other info: Dynamic environment with opportunities to advance to Technical Director or CTO.
- Why this job: Make a real impact in IT leadership and shape the future of technology solutions.
- Qualifications: Proven IT leadership experience and strong technical skills in networking and security.
The predicted salary is between 70000 - 70000 £ per year.
Salary: £70,000 - 70,000 per year
Requirements
- Proven IT leadership experience, ideally from the MSP arena
- Strong understanding of Microsoft 365, Azure AD/Entra, Intune, and Windows environments
- Knowledge of networking fundamentals (VLANs, firewalls, routing, VPNs)
- Familiarity with backup/BCDR technologies
- Experience with endpoint security and XDR/EDR platforms
- Proficient in virtualization technologies (Hyper-V, VMware)
- Skills in scripting/automation (PowerShell preferred)
- Excellent communication and client-facing presence
- Ability to mentor and upskill junior engineers
- Strong problem-solving and analytical thinking abilities
- Calm under pressure, especially during incidents
- Previous experience in a CTO, Technical Lead, Head of IT, IT Manager, or Senior IT Leadership role
- Strong background in infrastructure, networking, and cyber security (Fortinet)
- Experience in managing systems integrations or migrations
- Knowledge of Cyber Essentials and ISO 27001/9001 standards
- Strong stakeholder management and leadership skills
Responsibilities
- Act as the highest technical escalation point for the service desk and field engineers
- Troubleshoot complex issues across networking, cloud, security, and endpoint systems
- Provide guidance on best practices, architecture decisions, and solution design
- Mentor engineers and support their technical development
- Lead technical projects: migrations, deployments, upgrades, and cloud transitions
- Scope and design solutions in collaboration with account managers
- Ensure projects are delivered on time, within budget, and to technical standards
- Oversee implementation of security tools (EDR, MFA, XDR, backup, etc.)
- Maintain compliance with frameworks (Cyber Essentials, ISO, NIST)
- Conduct risk assessments and recommend improvements
- Act as a trusted technical advisor for key clients
- Attend technical review meetings and present environment health insights
- Translate technical concepts into business-focused recommendations
- Develop and refine SOPs, runbooks, and escalation workflows
- Improve documentation quality and ensure knowledge is shared
- Identify opportunities for automation and efficiency gains
Technologies
- Azure Cloud
- CTO
- Hyper-V
- Support
- Microsoft 365
- PowerShell
- Security
- VMware
- Windows
- Office 365
- AI
- DevOps
- Network
We are an established and trusted IT Managed Services company based in Southampton, Hampshire, providing IT support, Cyber Security, VoIP, and Cloud services to businesses across the South Coast and beyond. We offer a competitive salary and benefits alongside a superb working environment within a friendly, professional, and supportive team. This full-time, permanent role is predominantly office-based with some flexible hybrid working available, and there are excellent opportunities for further development and progression to a Technical Director / CTO position.
IT Technical Lead in Southampton employer: Eriban Business Services Ltd
As an established IT Managed Services company in Southampton, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to thrive. With a competitive salary, flexible hybrid working options, and clear pathways for career progression to senior leadership roles, we are dedicated to investing in the growth and development of our team members while delivering exceptional service to our clients.
Contact Details:
Eriban Business Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Lead in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eriban Business Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eriban Business Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eriban Business Services Ltd!
✨Direct Apply to Eriban Business Services Ltd
Let's not forget to apply directly through the Eriban Business Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Lead in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eriban Business Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eriban Business Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eriban Business Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
