At a Glance
- Tasks: Manage client accounts, nurture relationships, and drive growth opportunities.
- Company: Join ERGOS Technologies, a trusted tech partner with a vibrant culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on client satisfaction and continuous improvement.
- Why this job: Be a key player in delivering innovative IT solutions that empower businesses.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Location: Hybrid – Crawley Office (3 days in-office, 2 days WFH)
Reports to: Head of Sales
Territory: South and East of England, including London
About ERGOS Technologies Limited:
ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.
Role Overview:
We are seeking a dynamic and experienced Account Manager to join our UK team. Based out of our Crawley office, this hybrid role involves managing and growing a portfolio of clients across London and the South/East of England. You will be responsible for nurturing long‑term relationships, identifying growth opportunities, and ensuring our clients receive exceptional service and value from their partnership with ERGOS.
Key Responsibilities:
- Manage and grow a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
- Conduct regular Technology Business Reviews (TBRs) to align IT strategy with client business goals.
- Identify upsell and cross‑sell opportunities to drive revenue growth.
- Collaborate with internal technical teams to deliver tailored solutions.
- Maintain accurate records of client interactions and sales activities in CRM.
- Meet and exceed sales targets and KPIs.
- Represent ERGOS as a trusted advisor and technology partner.
- Provide regular two‑way communication between the client and the team, representing the client strongly and setting expectations.
- Interact effectively with other departments when handling projects, ensuring full briefing in all aspects.
- Be responsible for all client communications, conflict resolution, and adherence to contract deliverables.
- Handle new accounts, upgrades, and renewals.
- Ensure account plans for each client are updated continuously with all current and relevant information from handover from the business development manager.
- Own the contract and contract renewals for new work with existing clients.
- Maintain knowledge of payment collections of existing clients and coordinate with accounts department to resolve issues.
- Establish and maintain strong client relationships through regular close contact account management, including face‑to‑face meetings, telephone, and email communication.
- Ensure all processes and procedures are completed, quality standards are met, and projects are profitable.
- Create and deliver client presentations and proposals.
- Have in‑depth knowledge of company’s services.
- Serve as the internal point of access for any client third parties involved in the process of ERGOS’s services.
Note: The key responsibilities listed above are not exhaustive and are under continual review according to business need. The above is guidance to performance and are not contract terms.
Account Manager employer: ERGOS UK
ERGOS Technologies Limited is an exceptional employer that fosters a culture of accountability and continuous improvement, making it an ideal place for an Account Manager to thrive. With a hybrid working model based in Crawley, employees benefit from a balanced work-life dynamic while engaging with a diverse portfolio of clients across London and the South/East of England. The company prioritises employee growth through innovative IT solutions and offers ample opportunities for professional development within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research ERGOS Technologies and understand their services inside out. Think about how your experience aligns with their needs and be ready to share specific examples of how you’ve driven client satisfaction and growth in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ERGOS team. Let’s get you that dream job!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your client management experience and any relevant IT solutions you've worked with to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our values at ERGOS. Don’t forget to mention your understanding of the Entrepreneurial Operating System (EOS)!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and drive growth. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ERGOS UK
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of ERGOS Technologies and its services. Familiarise yourself with their approach to client management and the Entrepreneurial Operating System (EOS) framework. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. Be ready to discuss how you would maintain communication and ensure client satisfaction, as this will show you understand the role's responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify growth opportunities. Think about times when you've upsold or cross-sold services to clients. Practising these scenarios will help you articulate your thought process and approach during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be managing, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
