Account Manager in Crawley

Location

Hybrid – Crawley Office (3 days in-office, 2 days WFH)

Reports to

Head of Sales

Territory

South and East of England, including London

About ERGOS Technologies Limited

ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.

Role Overview

We are seeking a dynamic and experienced Account Manager to join our UK team. Based out of our Crawley office, this hybrid role involves managing and growing a portfolio of clients across London and the South/East of England. You will be responsible for nurturing long‑term relationships, identifying growth opportunities, and ensuring our clients receive exceptional service and value from their partnership with ERGOS.

Key Responsibilities

• Manage and grow a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
• Conduct regular Technology Business Reviews (TBRs) to align IT strategy with client business goals.
• Identify upsell and cross‑sell opportunities to drive revenue growth.
• Collaborate with internal technical teams to deliver tailored solutions.
• Maintain accurate records of client interactions and sales activities in CRM.
• Meet and exceed sales targets and KPIs.
• Represent ERGOS as a trusted advisor and technology partner.
• Provide regular two‑way communication between the client and the team, representing the client strongly and setting expectations.
• Interact effectively with other departments when handling projects, ensuring full briefing in all aspects.
• Be responsible for all client communications, conflict resolution, and adherence to contract deliverables.
• Handle new accounts, upgrades, and renewals.
• Ensure account plans for each client are updated continuously with all current and relevant information from handover from the business development manager.
• Own the contract and contract renewals for new work with existing clients.
• Maintain knowledge of payment collections of existing clients and coordinate with accounts department to resolve issues.
• Establish and maintain strong client relationships through regular close contact account management, including face‑to‑face meetings, telephone, and email communication.
• Ensure all processes and procedures are completed, quality standards are met, and projects are profitable.
• Create and deliver client presentations and proposals.
• Have in‑depth knowledge of company’s services.
• Serve as the internal point of access for any client third parties involved in the process of ERGOS’s services.
• Note: The key responsibilities listed above are not exhaustive and are under continual review according to business need. The above is guidance to performance and are not contract terms.

Required Experience & Skills

Experience

• Minimum 5 years in a sales role within the IT industry, with a proven track record of success.

Knowledge

• Strong understanding of IT services, MSP offerings, and sales principles. Familiarity with EOS is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Skilled in negotiation and closing deals.
• Ability to coach and influence stakeholders at all levels.

What We Offer

• A supportive and entrepreneurial work environment.
• Hybrid working model for better work‑life balance.
• Competitive commission structure with uncapped earning potential.
• Ongoing professional development and training.
• Opportunity to work with a forward‑thinking, EOS‑driven organization.