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- Tasks: Provide medical information support in German and English to healthcare professionals and clients.
- Company: Join PrimeVigilance, a global leader in pharmacovigilance and medical information services.
- Benefits: Enjoy training opportunities, a supportive environment, and a focus on work-life balance.
- Why this job: Make a positive impact on patient lives while growing in a diverse and inclusive workplace.
- Qualifications: A life science degree and customer service experience are preferred; fluency in English and German is essential.
- Other info: Be part of a friendly team with colleagues from around the world, using English as the company language.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
We are PrimeVigilance (part of Ergomed PLC), a specialized mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.
We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
Come and join us in this exciting journey to make a positive impact in patient’s lives.
Job Description
PrimeVigilance is looking for a Medical Information Associate fluent in English and German to join our growing Medical Information team
Responsibilities
• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in German and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits
Qualifications
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Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
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Customer service or call centre experience preferred
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Comfortable receiving enquires by phone
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Ability to perform out-of-hours service if required
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Time and issue management, delegation, organization and multitasking skills with good attention to detail
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Scientific acumen
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Strong interpersonal and communication skills
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Advanced English and Germanskills, both verbal and written
Additional Information
Why PrimeVigilance
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
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Training and career development opportunities internally
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Strong emphasis on personal and professional growth
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Friendly, supportive working environment
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Opportunity to work with colleagues based all over the world, with English as the companylanguage
Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
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Quality
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Integrity & Trust
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Drive & Passion
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Agility & Responsiveness
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Belonging
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Collaborative Partnerships
Comeand join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.
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Medical Information Associate German Language employer: Ergomed
Contact Detail:
Ergomed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Associate German Language
✨Tip Number 1
Familiarise yourself with the specific medical terminology and pharmacovigilance processes relevant to the role. This will not only help you in interviews but also demonstrate your commitment to understanding the field.
✨Tip Number 2
Practice your communication skills in both English and German, especially in a medical context. Being able to articulate complex information clearly will be crucial when handling enquiries from healthcare professionals and patients.
✨Tip Number 3
Network with current or former employees of PrimeVigilance on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific medical enquiries or adverse events, as this will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Medical Information Associate German Language
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Medical Information Associate position. Tailor your application to highlight relevant experiences and skills that match these requirements.
Highlight Language Proficiency: Since fluency in both English and German is essential, make sure to clearly demonstrate your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Relevant Experience: If you have a background in life sciences or experience in customer service, emphasise this in your application. Use specific examples to illustrate your ability to handle medical enquiries and your understanding of pharmacovigilance.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at PrimeVigilance and how your values align with theirs, particularly regarding diversity and employee well-being.
How to prepare for a job interview at Ergomed
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. Practice answering common questions in both languages to show your comfort level.
✨Highlight Relevant Experience
Discuss any previous experience you have in customer service or call centres, especially if it relates to medical information. Be specific about your responsibilities and how they align with the job description.
✨Demonstrate Scientific Knowledge
With a life science or biomedical background being essential, be ready to discuss your educational qualifications and any relevant knowledge you have in pharmacovigilance or medical information. This will show your suitability for the role.
✨Emphasise Soft Skills
Strong interpersonal and communication skills are crucial for this position. Prepare examples of how you've effectively communicated in past roles, particularly in high-pressure situations, to illustrate your ability to handle medical enquiries.