Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle insurance claims from start to finish, ensuring top-notch customer service.
- Company: Join HSB, a leader in insurance solutions with a focus on innovation and diversity.
- Benefits: Enjoy hybrid working, 25 days annual leave, a generous pension contribution, and an annual bonus.
- Why this job: Be part of a dynamic team that values collaboration and drives positive customer experiences.
- Qualifications: GCSE A-C in maths and English; progress towards CII qualifications is preferred.
- Other info: We celebrate diversity and offer reasonable adjustments throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Company
HSB
Location
Manchester, United Kingdom
Location: Manchester (Hybrid working – 2 days in the office)
Permanent
Job Purpose:
The role will be responsible for handling losses in various insurance products, predominantly around the Construction/Engineering, Cyber and Equipment Breakdown sectors.
Working to deliver market leading customer service to HSB’s customers both internal and external. Ensuring that claims are handled proactively, competently and in line with HSB service level agreements to deliver excellent quality customer service. Contributing to profitable growth through driving efficiencies and delivering the best solutions for our customers and business.
Key Responsibilities:
- Responsible for claims handling from FNOL to settlement to drive increased levels of customer service and productivity.
- Investigate, establish liability, negotiate settlement & identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels or in conjunction with relevant referral points.
- Managing day-to-day claim work load to ensure market leading customer service is delivered and processes and procedures are adhered to and meet tight deadlines and manage a busy workload.
- Support the Claims Handling Team Leader in maintaining a culture of high performance within the Claims team, in adhering to the HSB behavioural standards.
- Managing relationships & expectations internally and with Client Companies, Brokers, Intermediaries, direct insured’s and third parties, including face to face to deliver service excellence throughout the lifecycle of the claim.
- Continue to deliver technical expertise helping to enhance our reputation as leading technical experts, helping to enhance our reputation within the Construction/Engineering Sector.
- Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc, and in line with guidance set.
- Ensure all regulatory requirements and governance are met throughout the claims handling process.
- Have a strong team ethic, working cooperatively to create a positive working environment and actively work together to share ideas and bring solutions to help improve and drive the delivery of superior performance and a positive customer experience.
Key Skills & Experience:
- Customer Relationship Management
- Ability to meet tight deadlines and manage a busy workload
- Collaboration & teamwork
- Problem solving
- Understanding of UK insurance market
- Results oriented
- Self-motivation
- Understanding of International & construction/engineering insurance market
Qualifications & Educational Requirements:
- Progression towards CII qualifications
- Educated to GCSE A-C in maths & English
- Aviva Digital GP
- Employer Pension contribution of 13%
- Annual bonus
- 25 days annual leave (plus bank holidays)
At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
#J-18808-Ljbffr
Claims Handler 3 employer: ERGO Group AG
Contact Detail:
ERGO Group AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler 3
✨Tip Number 1
Familiarise yourself with the specific insurance products mentioned in the job description, such as Construction/Engineering and Cyber insurance. Understanding these sectors will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims handling. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled customer relationships in previous roles. Be ready with specific examples that showcase your ability to manage workloads and meet tight deadlines.
✨Tip Number 4
Research HSB Group's values and their commitment to Diversity, Equity, and Inclusion. Being able to articulate how you align with these values during your interview can set you apart from other candidates.
We think you need these skills to ace Claims Handler 3
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Claims Handler 3 position. Tailor your application to highlight relevant experiences in claims handling, customer service, and teamwork.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in insurance, particularly in the Construction/Engineering sectors. Use specific examples to demonstrate your problem-solving skills and ability to manage a busy workload.
Showcase Customer Service Skills: Since delivering excellent customer service is crucial for this role, include examples of how you've successfully managed customer relationships in past positions. Mention any metrics or feedback that showcase your success in this area.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for HSB. Mention their commitment to diversity, equity, and inclusion, and express how your values align with theirs. This shows that you’ve done your research and are genuinely interested in the company.
How to prepare for a job interview at ERGO Group AG
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Handler 3. Familiarise yourself with the insurance products mentioned, especially in Construction/Engineering, Cyber, and Equipment Breakdown sectors. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Customer Service Skills
Since delivering market-leading customer service is key, prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight your ability to handle claims proactively and competently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented effective solutions. This role requires strong problem-solving skills, so showcasing your analytical thinking will be beneficial.
✨Emphasise Teamwork and Collaboration
HSB values a strong team ethic, so be prepared to talk about how you've worked collaboratively in previous roles. Share examples of how you contributed to a positive working environment and helped drive team performance.
