At a Glance
- Tasks: Provide essential admin support across various departments and handle enquiries with professionalism.
- Company: Join Erewash Borough Council, a dynamic team focused on service excellence.
- Benefits: Enjoy 29 days annual leave, flexible working, and professional development opportunities.
- Other info: Embrace a role that offers career growth and a supportive work culture.
- Why this job: Make a real difference in a fast-paced environment while honing your organisational skills.
- Qualifications: Must be enthusiastic, organised, and skilled in Microsoft Office and customer service.
The predicted salary is between 30000 - 42000 € per year.
Overview
Erewash Borough Council is on the lookout for a proactive and driven Technical and Administrative Support Officer to join our multifunctional administration team. You\\\'ll play a key role in ensuring a wide range of specialised and general administrative support duties are carried out to meet the needs of our diverse service areas. This is primarily based at our Merlin Way depot in Ilkeston.
Responsibilities
- Providing responsive administrative support to multiple departments across different services
- Handling telephone and email enquiries with professionalism, care and courtesy
- Using IT systems (especially Microsoft Office) to manage and process information
- Inputting and analysing data to support effective decision-making
- Liaising with colleagues, partners, and the public to keep services running smoothly
Are you a multitasker with a passion for organisation and service excellence? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!
Candidate profile / Qualifications
- Enthusiastic, adaptable, and highly organised
- Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
- Experienced in administrative support and customer service
- A confident user of Microsoft Office and other ICT systems
- Committed to accuracy, service quality, and continuous improvement
You\\\'ll need a strong customer focus and the flexibility to adapt, with a willingness to work flexibly to allow for changing priorities within service areas.
If you\\\'re ready to bring energy, precision, and a can-do attitude to a role that makes a real difference – this is the opportunity for you.
Disability Confident
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits
- Generous annual leave package - 29 days annual leave (rising to 33 days after 5 years\\\' continuous service) plus 8 bank holidays a year.
- Free workplace car parking within the Borough.
- Opportunities for training, learning and continuous professional development.
- Family friendly and flexible working policies available.
- Flexi Time Scheme.
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
- Discounted leisure membership with the Fit for Work scheme.
- Access to the VIVUP employee benefits discount and salary sacrifice scheme.
Technical and Administrative Support Officer in Ilkeston employer: Erewash Borough Council
Erewash Borough Council is an exceptional employer that prioritises employee well-being and professional growth, offering a generous annual leave package, flexible working policies, and opportunities for continuous development. Located in Ilkeston, our supportive work culture fosters collaboration and service excellence, making it an ideal environment for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical and Administrative Support Officer in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical and Administrative Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Erewash Borough Council and understand their values and services. Tailor your responses to show how your skills in administration and customer service can make a real difference in their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on showcasing your multitasking abilities and your knack for organisation, which are key for this role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Erewash Borough Council. Let's get you that interview!
We think you need these skills to ace Technical and Administrative Support Officer in Ilkeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Technical and Administrative Support Officer. We want to see how you can bring your unique flair to our multifunctional team!
Show Off Your IT Skills:Since you'll be using Microsoft Office and other ICT systems, don’t forget to mention your proficiency in these areas. We love seeing examples of how you've used tech to streamline processes or improve efficiency in your previous roles.
Be Personable:As this role involves liaising with colleagues and the public, showcase your communication skills! Share examples of how you've handled enquiries or resolved issues with professionalism and care. We’re all about service excellence here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Erewash Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Technical and Administrative Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries and using Microsoft Office. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Multitasking Skills
Since this role requires juggling multiple tasks, prepare examples from your past experiences where you've successfully managed various responsibilities at once. Be ready to discuss how you prioritised tasks and maintained organisation in a fast-paced environment.
✨Practice Professional Communication
As you'll be dealing with colleagues and the public, practice your communication skills. Think about how you would handle different scenarios, such as a difficult customer or a complex enquiry. Showing that you can communicate clearly and professionally will set you apart.
✨Emphasise Your Adaptability
The job requires flexibility and a willingness to adapt to changing priorities. Prepare to share instances where you've had to adjust quickly to new situations or challenges. Highlighting your adaptability will show that you're ready to thrive in a dynamic work environment.
