At a Glance
- Tasks: Provide essential admin support across various departments and handle enquiries with professionalism.
- Company: Join Erewash Borough Council, a dynamic team focused on service excellence.
- Benefits: Enjoy 29 days annual leave, flexible working, and professional development opportunities.
- Other info: Embrace a role that offers career growth and a supportive work culture.
- Why this job: Make a real difference in a fast-paced environment while honing your organisational skills.
- Qualifications: Must be enthusiastic, organised, and skilled in Microsoft Office and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Are you a multi-tasker with a passion for organisation, customer service and supporting essential frontline services? Do you thrive in a fast-paced operational environment where no two days are the same? If so, we want to hear from you!
Erewash Borough Council is looking for a proactive and driven Technical and Administrative Support Officer to join its Waste Service. You’ll play a key role in supporting the day-to-day delivery of waste and recycling services, providing accurate and responsive technical and administrative support to operational colleagues and helping the service respond effectively to residents.
📝What You’ll Be Doing
Based primarily at our Merlin Way depot in Ilkeston, you’ll provide high-quality support within a busy, frontline Waste Service. Working closely with operational colleagues, crews and supervisors, your day-to-day duties will include:
- Providing responsive administrative and technical support for waste and recycling operations
- Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
- Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
- Inputting, checking and analysing operational data to support service performance and effective decision-making
- Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
- Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly
🌟What We’re Looking For
We’re seeking someone who is:
- ✅ Enthusiastic, adaptable, and highly organised
- ✅ Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
- ✅ Experienced in administrative support and customer service
- ✅ A confident user of Microsoft Office and other ICT systems
- ✅ Committed to accuracy, service quality, and continuous improvement
You’ll need a strong customer focus and the flexibility to adapt to changing operational priorities within the Waste Service. You should be comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise.
If you’re ready to bring energy, precision and a can-do attitude to a role that helps deliver reliable waste and recycling services for the borough, this is the opportunity for you.
🌟Benefits of Working for Us
This is your chance to make a valuable contribution to an essential frontline Waste Service while developing your skills in a supportive and collaborative operational environment. In addition to a competitive salary, you will also have access to:
- Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
- Free workplace car parking within the Borough.
- Opportunities for training, learning and continuous professional development.
- Family friendly and flexible working policies available.
- Flexi Time Scheme.
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
- Discounted leisure membership with the Fit for Work scheme.
- Access to the employee benefits discount and salary sacrifice scheme.
View the Job Description and Person Specification
Apply now and become a key part of the team that delivers Erewash’s waste and recycling services.
📅 The Closing date for applications is Sunday, 15th November 2026 at midnight.
How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. Please visit https://www.erewash.gov.uk/job-search
To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.
Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP. Telephone: 0115 9316001 (Monday to Friday between 9am and 5pm) or e-mail: jobs@erewash.gov.uk
**IMPORTANT: Your supporting statement is an opportunity to demonstrate how your skills and experience align with the role. Please refer to the person specification when providing examples, as this will be a key source of information for shortlisting.**
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.
The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.
Please ensure that you make it clear on your application form that you wish to be considered under these criteria.
Technical and Administrative Support Officer in Ilkeston employer: Erewash Borough Council
Erewash Borough Council is an excellent employer, offering a supportive and inclusive work environment where HR professionals can thrive. With a generous annual leave package, opportunities for professional development, and a commitment to employee wellbeing, you will find meaningful work that positively impacts the community while enjoying a healthy work-life balance in the heart of Long Eaton.
StudySmarter Expert Advice🤫
We think this is how you could land Technical and Administrative Support Officer in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Technical and Administrative Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Erewash Borough Council and understand their values and services. Tailor your responses to show how your skills in administration and customer service can make a real difference in their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on showcasing your multitasking abilities and your knack for organisation, which are key for this role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Erewash Borough Council. Let's get you that interview!
We think you need these skills to ace Technical and Administrative Support Officer in Ilkeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Technical and Administrative Support Officer. We want to see how you can bring your unique flair to our multifunctional team!
Show Off Your IT Skills:Since you'll be using Microsoft Office and other ICT systems, don’t forget to mention your proficiency in these areas. We love seeing examples of how you've used tech to streamline processes or improve efficiency in your previous roles.
Be Personable:As this role involves liaising with colleagues and the public, showcase your communication skills! Share examples of how you've handled enquiries or resolved issues with professionalism and care. We’re all about service excellence here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Erewash Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Technical and Administrative Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries and using Microsoft Office. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Multitasking Skills
Since this role requires juggling multiple tasks, prepare examples from your past experiences where you've successfully managed various responsibilities at once. Be ready to discuss how you prioritised tasks and maintained organisation in a fast-paced environment.
✨Practice Professional Communication
As you'll be dealing with colleagues and the public, practice your communication skills. Think about how you would handle different scenarios, such as a difficult customer or a complex enquiry. Showing that you can communicate clearly and professionally will set you apart.
✨Emphasise Your Adaptability
The job requires flexibility and a willingness to adapt to changing priorities. Prepare to share instances where you've had to adjust quickly to new situations or challenges. Highlighting your adaptability will show that you're ready to thrive in a dynamic work environment.
