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- Tasks: Assess and process benefit claims, providing support to residents in need.
- Company: Join the dedicated team at Erewash Borough Council, making a difference in the community.
- Benefits: Generous leave, flexible working, training opportunities, and pension scheme.
- Why this job: Help improve lives by ensuring residents receive their entitled benefits.
- Qualifications: Experience in benefits or council tax systems and strong communication skills.
- Other info: Hybrid working available with excellent career development prospects.
The predicted salary is between 26824 - 29540 £ per year.
Directorate: Resources
Department: Revenues and Benefits
Salary: Grade D – £26,824 to £29,540 per year, £13.90 to £15.31 per hour
Hours: 37 hours per week
Team Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
Hybrid working is available.
About Us
Join our dedicated team at Ilkeston Town Hall, where we strive to provide essential services and support to households that need help paying their rent and/or council tax. We are committed to ensuring that all eligible residents receive the benefits they are entitled to, helping to improve their quality of life.
About the Job
As a Revenues Officer, you will play a crucial role in assessing and processing benefit claims for residents. You will provide advice and support to claimants, ensuring they understand their entitlements and the application process. As your knowledge and expertise grow, you may also be involved in council tax and business rates to help residents meet their liabilities and avoid indebtedness.
- Assessing and processing housing benefit and council tax support claims accurately and efficiently.
- Providing clear and comprehensive advice to claimants regarding their entitlements and council tax liability.
- Conducting interviews over the telephone and face‑to‑face to gather necessary information.
- Maintaining up‑to‑date records and ensuring data confidentiality.
- Liaising with other departments and external agencies to verify information.
- Staying informed about changes in legislation and policy affecting benefits and council tax.
About You
- Previous experience in a similar role or a strong understanding of benefit and/or council tax systems.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational abilities.
- Ability to work independently and as part of a team.
- Proficiency in using relevant software and databases.
- A commitment to providing high‑quality service to the community.
Benefits of Working for Us
- Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
- Free workplace car parking within the Borough.
- Opportunities for training, learning and continuous professional development.
- Family‑friendly flexible and hybrid working policies available.
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
- Discounted leisure membership with the Fit for Work scheme.
- Access to the VIVUP employee benefits discount and salary sacrifice scheme.
The closing date for applications is Monday 6 April 2026 at midnight. Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).
How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. You will be requested to provide some basic information before you upload your CV. Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at Erewash Borough Council Jobs. Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk.
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self‑Service account. If you do not have access to Employee Self‑Service, you must complete a paper or Word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview. The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview. Please ensure that you make it clear on your application form that you wish to be considered under these criteria.
Revenues Officer (Benefits) in Ilkeston employer: Erewash Borough Council
Contact Detail:
Erewash Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer (Benefits) in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Erewash Borough Council on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for that interview! Research common questions for Revenues Officer roles and practice your answers. We want to highlight our experience with benefits and council tax systems, so let’s make sure we’re ready to impress!
✨Tip Number 3
Show off our communication skills! During interviews, be clear and concise when explaining complex topics. This role is all about helping claimants understand their entitlements, so let’s demonstrate that ability right from the start.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a quick thank-you email to express our appreciation for the opportunity. It keeps us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Revenues Officer (Benefits) in Ilkeston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenues Officer role. Highlight any relevant experience you have in assessing benefits or council tax systems, and don’t forget to showcase your communication skills!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how your skills and experiences align with the job description. Use specific examples to show how you can contribute to our team at Ilkeston Town Hall.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Erewash Borough Council
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of housing benefits and council tax support. Understanding the eligibility criteria and application processes will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Revenues Officer, you'll need to communicate clearly with claimants. Practise explaining complex information in simple terms. Consider role-playing with a friend or family member to get comfortable with potential interview questions.
✨Showcase Your Attention to Detail
Prepare examples from your past experience that highlight your attention to detail and organisational skills. You might be asked about how you handle data confidentiality, so have a specific instance ready to discuss.
✨Stay Updated on Legislation Changes
Familiarise yourself with recent changes in legislation affecting benefits and council tax. Being able to discuss these changes during your interview will demonstrate your commitment to staying informed and your readiness for the role.