Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Council Tax and Business Rates, ensuring compliance and excellent service.
- Company: Join Erewash Borough Council, a supportive and community-focused organisation.
- Benefits: Generous leave, flexible working, training opportunities, and pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Attention to detail, strong communication skills, and experience in finance or local taxation.
- Other info: Hybrid working available with great career progression opportunities.
The predicted salary is between 26824 - 29540 £ per year.
Directorate: Resources
Department: Revenues and Benefits
Salary: Grade D - £26,824 to £29,540 per year, £13.90 to £15.31 per hour
Hours: 37 hours per week
Contract Type: Permanent
Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
Hybrid working is available.
About the Role
We are looking for a proactive and customer-focused Revenues Officer to join our team. You will play a key role in the administration and collection of Council Tax and Business Rates, ensuring compliance with legislation while delivering excellent service to residents and businesses.
Key responsibilities
- Billing & Collection: Accurately process Council Tax and Business Rates accounts, including setting up new accounts, issuing bills, and managing amendments.
- Customer Service: Provide clear, professional advice to customers via phone, email, and in person, resolving queries promptly and effectively.
- Debt Recovery: Implement recovery procedures for unpaid accounts, including reminders, summonses, and enforcement action in line with statutory requirements. Negotiate repayment directly with debtors and liaise with external agencies to secure payment.
- Data Management: Maintain accurate records and ensure data integrity across all systems.
- Compliance: Apply relevant legislation, policies, and procedures to ensure fair and consistent treatment of all customers.
- Collaboration: Work closely with internal teams and external partners (such as enforcement agents) to achieve collection targets.
About You
- Strong attention to detail and ability to work accurately under pressure.
- Excellent communication and negotiation skills.
- Ability to interpret and apply complex legislation is desirable.
- IT literate ideally with experience using revenues systems (e.g. Civica, or similar).
- Previous experience in local taxation or a similar financial environment.
Benefits of Working for Us
- Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
- Free workplace car parking within the Borough.
- Opportunities for training, learning and continuous professional development.
- Family friendly flexible and hybrid working policies available.
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
- Discounted leisure membership with the Fit for Work scheme.
- Access to the VIVUP employee benefits discount and salary sacrifice scheme.
The closing date for applications is Monday 6 April 2026 at midnight. Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).
How to Apply
Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. You will be requested to provide some basic information before you upload your CV. Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.
For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html. Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk.
If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview. The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview. Please ensure that you make it clear on your application form that you wish to be considered under these criteria.
Revenues Officer in Ilkeston employer: Erewash Borough Council
Contact Detail:
Erewash Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer in Ilkeston
✨Tip Number 1
Get to know the company! Research Erewash Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to revenues and customer service. Think about your past experiences and how they relate to the role of a Revenues Officer, so you can share relevant examples confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even tips on the interview process. Plus, it shows your proactive attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your skills in customer service and data management, as these are key for the Revenues Officer role.
We think you need these skills to ace Revenues Officer in Ilkeston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenues Officer role. Highlight your experience in local taxation and customer service, as these are key for us. Use specific examples that demonstrate your skills in billing, collection, and compliance.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Clearly explain how your background aligns with the responsibilities listed in the job description. Be sure to mention your attention to detail and ability to work under pressure, as these traits are super important for us.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills. Whether it’s through your CV or supporting statement, let us know how you’ve effectively resolved queries and provided professional advice in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, it ensures you’re following the correct process and gives you access to all the necessary information about the role.
How to prepare for a job interview at Erewash Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues Officer. Brush up on Council Tax and Business Rates processes, as well as relevant legislation. This will help you answer questions confidently and show that you're proactive and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in the past. Think about times when you resolved queries or handled difficult situations effectively. This will demonstrate your ability to communicate clearly and professionally.
✨Be Ready for Data Management Questions
Expect questions about data integrity and management. Familiarise yourself with any revenues systems you’ve used before, like Civica, and be prepared to discuss how you maintain accurate records. Highlight your attention to detail and ability to work under pressure.
✨Practice Negotiation Scenarios
Negotiating repayment plans is a key part of the job. Prepare for role-play scenarios where you might need to negotiate with debtors. Think about how you can apply empathy while still being firm, and practice articulating your approach clearly.