At a Glance
- Tasks: Support housing standards, assist with inspections, and help residents resolve housing concerns.
- Company: Join a forward-thinking council dedicated to improving housing conditions.
- Benefits: Generous leave, flexible working, training opportunities, and pension scheme.
- Other info: Hybrid working available and excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Customer service experience, strong teamwork skills, and five GCSEs including English.
The predicted salary is between 26824 - 29540 € per year.
Directorate: Environmental and Community Services
Department: Housing Services
Salary: Grade D - £26,824 to £29,540 (Pay Award Pending)
Hours: 37 hours per week
Permanent
Location: Long Eaton Town Hall, Derby Road, Long Eaton, Derbyshire, NG10 1HU
Hybrid working is available.
Make a real difference to people’s lives and homes. Are you passionate about improving housing conditions and helping people live in safe, warm homes? We’re looking for a motivated and detail-oriented person to join our Private Sector Housing Team. This is a fantastic opportunity to start or develop a career in housing standards, working alongside experienced professionals while gaining valuable knowledge, qualifications, and hands-on experience.
The role: You’ll play a key role in supporting the team to ensure homes in the private rented sector meet legal standards. You’ll be the first point of contact for residents, providing guidance and helping to resolve housing concerns. You’ll also contribute to inspections, data analysis and wider projects aimed at tackling poor housing conditions and bringing empty homes back into use.
Your responsibilities will include:
- Supporting Housing Standards Officers with casework and enforcement processes
- Accompanying officers on property inspections, including assessing housing hazards
- Assisting with inspections of houses in multiple occupation (HMOs)
- Processing licences, notices, and other legal documentation
- Providing advice to tenants, landlords, and property professionals on housing standards
- Maintaining accurate records and updating internal systems and web content
- Analysing and presenting data using graphs, charts, and visual tools
- Supporting projects such as empty homes initiatives and Disabled Facilities Grants
- Assisting with preparation of evidence for legal proceedings
About you: You will bring a positive, proactive approach, strong interpersonal skills, and a willingness to learn and develop within the role. You will need:
- Experience of delivering good customer service.
- Ability to work effectively as part of a team
- Strong organisational skills and ability to manage your workload
- Good IT skills, including working with data and producing visual reports
- Five passes at GCSE (ie Grade 4 or equivalent) including English Language.
Development Opportunities: We’re committed to supporting your career progression. You’ll be encouraged and supported to:
- Work towards a recognised qualification in housing or environmental health
- Gain a Certificate of Competence in the Housing Health and Safety Rating System (HHSRS)
- Become a member of the Chartered Institute of Environmental Health (CIEH)
What we can offer you: In return, we offer a supportive, forward-thinking working environment and a strong package of benefits, including:
- A generous annual leave entitlement of 29 days (rising to 33 days after 5 years’ service), plus 8 bank holidays
- A casual car user allowance
- Flexible, family friendly and hybrid working policies available
- Access to training, learning and continuous professional development
- Free workplace parking across the Borough
- Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
- Discounted leisure membership through the Fit for Work scheme
- Access to the VIVUP employee benefits discount and salary sacrifice scheme
Closing date for applications: Sunday, 31 May at midnight
Interviews: Thursday, 18 June at Long Eaton Town Hall. Please note: This role is only open to applicants with the right to work in the UK. Visa sponsorship is not available.
Guaranteed Interview Schemes: The council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview. The council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.
Assistant Housing Standards Officer employer: Erewash Borough Council
Join our dedicated team at Long Eaton Town Hall, where we prioritise improving housing conditions and making a real difference in the community. As an Assistant Housing Standards Officer, you'll benefit from a supportive work culture that values professional development, offering opportunities for recognised qualifications and continuous learning. Enjoy a generous leave package, flexible working arrangements, and access to various employee benefits, all while contributing to a vital cause in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housing Standards Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in making a difference in housing standards.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing standards and customer service. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Housing Standards Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Housing Standards Officer. We want to see your passion for improving housing conditions shine through!
Show Off Your Customer Service Skills:Since you'll be the first point of contact for residents, it's crucial to demonstrate your experience in delivering excellent customer service. Share specific examples that showcase your interpersonal skills and proactive approach.
Be Organised and Clear:When writing your application, keep it organised and clear. Use bullet points where necessary and make sure your information is easy to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Erewash Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assistant Housing Standards Officer role. Familiarise yourself with housing standards, legal requirements, and the importance of safe living conditions. This will help you answer questions confidently and show your passion for improving housing.
✨Showcase Your Customer Service Skills
Since this role involves providing guidance to residents and landlords, be ready to share examples of your customer service experience. Think of situations where you resolved issues or helped someone navigate a difficult situation. This will demonstrate your strong interpersonal skills.
✨Prepare for Practical Scenarios
Expect questions that may involve real-life scenarios related to property inspections or dealing with housing hazards. Practice how you would approach these situations, focusing on your problem-solving skills and attention to detail. This will show that you're proactive and ready to tackle challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team, ongoing projects, or development opportunities. This shows your interest in the role and helps you gauge if the position is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
