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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable retail experience and work in a stylish, supportive atmosphere.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Be part of a transformative brand and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
ROLE TYPE - Full-time Temporary contract
REPORTING TO Store Manager
LOCATION London - Motcomb
DATES: Asap until end of September
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with the customers and with the teams.
- Sales skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, of the collections and the stocks. Know and follow the KPI’s. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms. Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
Sales Advisor - ERES London employer: ERES
Contact Detail:
ERES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - ERES London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ERES's history, values, and product lines. This way, you can show off your passion for the brand and how you can embody its image as a Sales Advisor.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or in front of the mirror to nail down your communication skills and demonstrate your customer service mindset.
✨Tip Number 3
Dress the part! Since ERES is all about luxury and style, make sure your outfit reflects that. Show up looking sharp and embody the brand’s aesthetic to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Advisor - ERES London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about ERES and how you connect with our brand values. We want to see your enthusiasm for creating memorable customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight any relevant experience in fashion retail and showcase your customer service skills. We appreciate when applicants take the time to align their experience with what we’re looking for!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share a bit about yourself and what makes you a great fit for our team at ERES.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join the ERES family!
How to prepare for a job interview at ERES
✨Know Your Brand
Before the interview, dive deep into ERES's history, values, and product offerings. Understanding their unique style and commitment to comfort will help you connect with the brand during your conversation.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've maximised customer satisfaction. Be ready to share specific examples of how you've built long-term relationships with customers in a retail environment.
✨Dress the Part
Since ERES is a luxury brand, make sure to dress impeccably for your interview. This not only shows respect for the brand but also demonstrates your understanding of their image and standards.
✨Ask Insightful Questions
Prepare thoughtful questions about ERES's approach to customer experience and their evolving business model. This shows your genuine interest in the company and helps you stand out as a candidate who is engaged and proactive.