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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable retail experience and work in a stylish, dynamic environment.
- Other info: Collaborative culture focused on employee well-being and professional growth.
- Why this job: Be part of a transformative brand and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
ROLE TYPE - Full-time Temporary contract
REPORTING TO Store Manager
LOCATION London - Motcomb
DATES: Asap until end of September
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with customers and teams.
- Sales skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, the collections and the stocks. Know and follow the KPIs. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure compliance with the merchandising guidelines, the tidiness of the counters and fitting rooms. Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
Sales Advisor - ERES London employer: ERES
Contact Detail:
ERES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - ERES London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ERES's history, values, and product lines. This way, you can show off your passion for the brand and how you can embody its image as a Sales Advisor.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or in front of the mirror to nail down your communication skills and demonstrate your customer service mindset.
✨Tip Number 3
Dress the part! Since ERES is all about luxury and style, make sure your outfit reflects that. Show up looking sharp and embody the brand’s aesthetic to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the omnichannel experience ERES offers.
We think you need these skills to ace Sales Advisor - ERES London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about ERES and how you connect with our brand values. We want to see your personality and enthusiasm for the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Sales Advisor position. Highlight any relevant experience in fashion retail and customer service. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the ERES team!
How to prepare for a job interview at ERES
✨Know Your Brand
Before the interview, dive deep into ERES's history, values, and product offerings. Familiarise yourself with their unique style and how they position themselves in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand's image.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers. Think of specific examples where you maximised sales or built long-term relationships. Highlight your understanding of sales techniques and how you can apply them to the ERES environment.
✨Emphasise Customer Service
ERES values a strong customer service mindset, so be ready to share instances where you've gone above and beyond for customers. Discuss how you can create memorable experiences that align with the luxury standards of the brand. Show your empathy and communication skills during the interview.
✨Dress the Part
Since ERES is a luxury brand, your appearance matters. Dress elegantly and professionally for the interview to reflect the brand's image. This not only shows respect for the company but also demonstrates your understanding of the fashion retail environment.