At a Glance
- Tasks: Deliver exceptional customer experiences and boost sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable retail experience and work in a stylish, dynamic setting.
- Other info: Collaborative culture focused on employee well-being and growth opportunities.
- Why this job: Be part of a transformative brand and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Part-time – Temporary contract
Location: London - Motcomb
Dates: June to September
Company Profile
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then, ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris and designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations.
ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
The Position
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
Responsibilities
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with customers and teams.
- Sales Skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, the collections and the stocks. Know and follow the KPIs. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure compliance with merchandising guidelines, tidiness of the counters and fitting rooms. Participate in the reception of goods, stock management and boutique reorders.
Profile
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES London - Sales Advisor Temporary employer: ERES
ERES is an exceptional employer that values the well-being of its employees while fostering a collaborative and dynamic work environment. Located in the heart of London, our boutique offers a unique opportunity to engage with luxury fashion and develop your sales skills in a supportive atmosphere, where every team member is encouraged to contribute and grow. With a commitment to sustainability and elegance, ERES not only provides a memorable customer experience but also invests in the personal and professional development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land ERES London - Sales Advisor Temporary
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ERES's history, values, and product lines. This way, you can show off your passion for the brand and how you can embody its image as a Sales Advisor.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or in front of the mirror to nail down your communication skills and demonstrate your customer service mindset.
✨Tip Number 3
Dress the part! Since ERES is all about luxury and style, make sure your outfit reflects that. Show up looking sharp and embody the brand’s aesthetic to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ERES team and ready to contribute to our evolving journey.
We think you need these skills to ace ERES London - Sales Advisor Temporary
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about ERES and how you connect with our brand values. We want to see your personality and enthusiasm for the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your understanding of luxury brands. We appreciate attention to detail!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and what makes you a great fit for the Sales Advisor position. We’re looking for genuine connections, not just a list of qualifications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the ERES family!
How to prepare for a job interview at ERES
✨Know Your Brand
Before stepping into the interview, make sure you know ERES inside out. Familiarise yourself with their collections, brand values, and recent news. This will not only show your genuine interest but also help you align your answers with their brand image.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers. Think of specific examples where you’ve gone above and beyond to create a memorable experience for clients, as this is key for a Sales Advisor role.
✨Emphasise Customer Service Mindset
ERES values excellent communication and empathy. Be ready to share instances where you’ve demonstrated these qualities. Highlight how you handle difficult situations or complaints, showcasing your ability to maintain a positive customer experience.
✨Dress the Part
As a luxury brand, ERES expects a polished appearance. Dress in a way that reflects the brand's style and sophistication. This not only shows respect for the company but also gives you a chance to demonstrate your understanding of their aesthetic.
