At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Competitive salary, employee discounts, and opportunities for growth.
- Other info: Dynamic work culture focused on collaboration and personal development.
- Why this job: Be part of a stylish team and help customers feel fabulous every day.
- Qualifications: Experience in fashion retail is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
ROLE TYPE - Full Time Permanent contract
REPORTING TO Store Manager
LOCATION London - Motcomb
DATES: Asap
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image
- Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look.
- Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worthy of a luxury environment.
- Share your expertise with the customers and with the teams.
- Sales skills
- Master and observe the ERES Art of Sale techniques.
- Have a perfect knowledge of ERES, of the collections and the stocks.
- Know and follow the KPIs.
- Develop and work with the customer file.
- Support the other Sales assistants.
- Operations
- Master the management of the cash desk.
- Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms.
- Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES London - Sales Advisor employer: ERES
ERES is an exceptional employer that values the well-being of its employees while fostering a collaborative and innovative work culture. Located in the vibrant area of Motcomb, London, ERES offers its Sales Advisors not only competitive benefits but also opportunities for personal and professional growth within a luxury brand renowned for its commitment to elegance and sustainability. Join us to be part of a passionate team that embodies the spirit of ERES and contributes to creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land ERES London - Sales Advisor
✨Tip Number 1
Get to know ERES inside out! Familiarise yourself with their collections and brand values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales techniques! Think about how you would engage with customers and create memorable experiences. Role-play with a friend or in front of the mirror to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former ERES employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ERES family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace ERES London - Sales Advisor
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share why you’re excited about the ERES brand and how you can contribute to creating that unique customer experience we value.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your understanding of luxury brands and their standards.
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your application. Share your experiences and what makes you a great fit for our team at ERES.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining the ERES family!
How to prepare for a job interview at ERES
✨Know Your Brand Inside Out
Before your interview, dive deep into ERES's history, values, and product lines. Familiarise yourself with their unique style and the luxury market they operate in. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand's image.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers. Think of specific examples where you maximised sales or built long-term relationships. Highlighting your understanding of the 'Art of Sale' techniques will demonstrate your readiness for the role.
✨Emphasise Customer Service Mindset
ERES values excellent communication and empathy. Be ready to share instances where you've gone above and beyond for a customer. Show that you understand the importance of creating memorable experiences and how you can contribute to the luxurious atmosphere of the boutique.
✨Dress the Part
As a potential Sales Advisor, your appearance should reflect the brand's elegance. Dress in a way that aligns with ERES's sophisticated style. This not only shows your understanding of the brand but also sets the tone for how you would represent them on the boutique floor.
