Store manager - ERES London in City of London

LOCATION: London

START DATE: ASAP

COMPANY PROFILE

Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then, ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.

THE POSITION

Through this role, you will be totally in charge of our store in London. You will be our best ambassador of the brand. Together with your team of Sales Advisors, you will offer the best experience to your clients, developing the awareness of the brand. You will make your clients dream by offering them the appropriate wardrobe and maximise the impact of the collection on the floor. You will understand the strategy of the brand and optimise it in your boutique, ensuring the image and the business results.

KEY RESPONSIBILITIES

• Brand Image
• Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company and by supporting the sales team in this process.
• Act as a Brand Ambassador on the Boutique floor.
• Coach sales teams to apply the appropriate and best-selling ceremony possible.
• Ensure window and in-boutique displays consistently reflect the essence of the collection and in accordance with the ERES image.
• Ensure the Boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Talent leader and developer
• Participate in collection buying sessions during our seasonal showrooms and ensure the use of the ERES methodology to do so.
• Ensure team is motivated and understands ERES vision and mission.
• Communicate regularly to the boutique team to inspire them and reinforce the ERES difference via Morning briefing, monthly meetings to review the Boutique performance and discuss business challenges.
• Grow and develop Boutique team members through the identification of their strengths/how to improve and individual development plans for each of them.
• Supervise the team in maintaining operational excellence.
• Support the development of the business
• Design and review the boutique roster to maximise staff strength according to traffic demands.
• Guarantee the commercial and financial objectives of the point of sale.
• Ensure all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed.
• Liaise closely with the Brand Manager in the USA and the Commercial teams based in Paris to ensure that the assortment and stock are at the optimal levels to achieve targeted sales.
• Support the implementation of commercial operations in the point of sales.
• Is responsible for the application of group commercial policies in store.

PROFILE

A significant experience in a similar role within the fashion retail industry. Excellent communication and strong leadership skills including empathy, caring, coaching, and motivating. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organised, shows initiative.

At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!