At a Glance
- Tasks: Lead our London store, inspire your team, and create unforgettable customer experiences.
- Company: Join ERES, a chic French luxury brand redefining women's fashion with elegance and comfort.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join us during an exciting transformation and help shape the future of ERES.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail world.
- Qualifications: Experience in fashion retail, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
Through this role, you will be totally in charge of our store in London. You will be our best ambassador of the brand. Together with your team of Sales Advisors, you will offer the best experience to your clients, developing the awareness of the brand. You will make your clients dream in offering them the appropriate wardrobe and maximize the impact of the collection on the floor. You will understand the strategy of the brand and optimize it in your boutique, ensuring the image and the business results.
Brand ImageRepresent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company and by supporting the sales team in this process. Act as a Brand Ambassador on the Boutique floor. Coach sales teams to apply the appropriate and best-selling ceremony possible. Ensure window and in-boutique displays consistently reflect the essence of the collection and in accordance with the ERES image. Ensure the Boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
Talent leader and developerParticipate in collection buying sessions during our seasonal showrooms and ensure the use of the ERES methodology to do so. Communicate regularly to the boutique team to inspire them and reinforce the ERES difference via Morning briefing, monthly meetings to review the Boutique performance and discuss business challenges. Guarantee the commercial and financial objectives of the point of sale. Ensure all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed. Liaise closely with the Brand Manager in the USA and the Commercial teams based in Paris to ensure that the assortment and stock are at the optimal levels to achieve targeted sales. Support the implementation of commercial operations in the point of sales. Is responsible for the application of group commercial policies in store.
A significative experience in a similar role within the fashion retail industry. Excellent communication and strong leadership skills including empathy, caring, coaching, and motivating. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
Retail Duty Store Manager in City of London employer: ERES
ERES is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for fashion thrive. As a Retail Duty Store Manager in London, you will not only lead a dedicated team but also play a pivotal role in shaping the brand's image and customer experience. With opportunities for professional growth and a commitment to sustainability, ERES empowers its employees to make a meaningful impact while enjoying the dynamic atmosphere of one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Duty Store Manager in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ERES, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ERES!
We think you need these skills to ace Retail Duty Store Manager in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ERES, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ERES and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ERES that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ERES
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
