At a Glance
- Tasks: Deliver exceptional customer experiences and maximise sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable experience in fashion retail with a competitive salary.
- Other info: Dynamic role with opportunities for growth in a stylish and supportive team.
- Why this job: Be a brand ambassador and make a lasting impact on customers' shopping journeys.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 22000 - 26000 € per year.
ROLE TYPE - Full-time Temporary contract
REPORTING TO Store Manager
LOCATION London - Motcomb
DATES: Asap until end of September
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image
- Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look.
- Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worthy of a luxury environment.
- Share your expertise with the customers and with the teams.
- Sales skills
- Master and observe the ERES Art of Sale techniques.
- Have a perfect knowledge of ERES, of the collections and the stocks.
- Know and follow the KPIs.
- Develop and work with the customer file.
- Support the other Sales assistants.
- Operations
- Master the management of the cash desk.
- Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms.
- Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
Sales Advisor - ERES London employer: ERES - Groupe Chanel
ERES is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to embody the brand's luxury ethos while delivering outstanding customer experiences. With a commitment to employee growth, ERES offers training and development opportunities within its prestigious environment, allowing team members to thrive in their roles. Located in the heart of London, working at ERES not only provides a chance to be part of a renowned luxury brand but also to engage with a diverse clientele in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - ERES London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into ERES's history, values, and product lines. This way, you can show off your passion for the brand and how you can embody its image as a Sales Advisor.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach customers and what unique experiences you can offer them. Role-playing with a friend can help you feel more confident and ready to impress on the shop floor.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you tips that could help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ERES team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Advisor - ERES London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share why you’re excited about the ERES brand and how you can contribute to its luxurious image. We want to see your personality and enthusiasm for the role!
Highlight Relevant Experience:If you've got experience in retail or customer service, make sure to mention it! We’re looking for candidates who can bring their skills to the table, so don’t be shy about showcasing your past roles and what you learned from them.
Tailor Your Application:Take a moment to customise your application for the Sales Advisor position. Use keywords from the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at ERES - Groupe Chanel
✨Know Your Brand
Before the interview, dive deep into ERES's history, values, and product offerings. Familiarise yourself with their unique style and how they position themselves in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand's image.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers. Think of specific examples where you maximised sales or built long-term relationships. Highlighting your understanding of the 'Art of Sale' techniques will demonstrate that you're ready to contribute to the team.
✨Emphasise Customer Service
ERES values excellent customer service, so be ready to share instances where you've gone above and beyond for a customer. Discuss your approach to creating memorable experiences and how you handle challenging situations with empathy and professionalism.
✨Dress the Part
As a potential Sales Advisor for a luxury brand, your appearance matters. Dress elegantly and in line with ERES's aesthetic for the interview. This shows that you understand the brand's standards and are ready to represent them on the boutique floor.
