At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Competitive pay, employee discounts, and a vibrant team culture.
- Other info: Collaborative atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a transformative brand that values creativity and well-being.
- Qualifications: Experience in fashion retail and a passion for luxury products.
The predicted salary is between 22050 - 26950 £ per year.
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then, ERES has been developing its wardrobe with lingerie, homewear, beachwear and activewear. Based in Paris and designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesalers (including department stores, multi-brands and hotels corner stores), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image
- Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look.
- Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worthy of a luxury environment.
- Share your expertise with the customers and with the teams.
- Sales skills
- Master and observe the ERES Art of Sale techniques.
- Have a perfect knowledge of ERES, of the collections and the stocks.
- Know and follow the KPIs.
- Develop and work with the customer file.
- Support the other Sales assistants.
- Operations
- Master the management of the cash desk.
- Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms.
- Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A previous experience in a similar role within the fashion retail industry is required. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, and shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalization, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES - Sales Consultant in London employer: ERES - Groupe Chanel
ERES is an exceptional employer that values the well-being of its employees while fostering a collaborative and innovative work culture. Located in the heart of Paris, ERES offers unique opportunities for personal and professional growth within the luxury fashion industry, encouraging team members to contribute their ideas and passion. With a commitment to sustainability and elegance, working at ERES means being part of a brand that not only prioritises customer experience but also invests in the development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land ERES - Sales Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ERES - Groupe Chanel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ERES - Groupe Chanel!
We think you need these skills to ace ERES - Sales Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ERES - Groupe Chanel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ERES - Groupe Chanel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ERES - Groupe Chanel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ERES - Groupe Chanel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
