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- Tasks: Deliver exceptional customer experiences and boost sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable retail experience and work in a stylish, dynamic setting.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Be part of a transformative brand and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 12 - 15 £ per hour.
ROLE TYPE: Part-time – Temporary contract
REPORTING TO: Store Manager
LOCATION: London - Motcomb
DATES: March to September
COMPANY PROFILE: Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then, ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris and designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION: Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES:
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with customers and teams.
- Sales skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, the collections and the stocks. Know and follow the KPIs. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure compliance with merchandising guidelines, tidiness of the counters and fitting rooms. Participate in the reception of goods, stock management and boutique reorders.
PROFILE: A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, and shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES London - Sales Associate Temporary employer: ERES - Groupe Chanel
Contact Detail:
ERES - Groupe Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERES London - Sales Associate Temporary
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ERES's history, values, and product lines. This way, you can show off your passion for the brand and how you can embody its image on the shop floor.
✨Tip Number 2
Practice your sales techniques! Brush up on the ERES Art of Sale methods and think about how you can create memorable experiences for customers. Role-play with a friend or family member to get comfortable with your pitch.
✨Tip Number 3
Show your personality! During interviews, let your enthusiasm shine through. Share stories that highlight your customer service skills and adaptability in a retail environment. We want to see how you connect with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ERES team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace ERES London - Sales Associate Temporary
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or how you connect with ERES's brand values. We want to see that you’re excited about the role and the brand!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your sales skills and customer service experience, especially in luxury retail. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your qualifications. Share a bit about yourself and why you think you'd be a great fit for ERES!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at ERES - Groupe Chanel
✨Know Your Brand
Before the interview, dive deep into ERES's history, values, and product lines. Familiarise yourself with their unique style and how they position themselves in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand's image as a Sales Associate.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a challenging situation. ERES values empathy and communication, so demonstrating these skills will be key to your success.
✨Dress the Part
As a potential Sales Associate for a luxury brand, your appearance matters. Dress in a way that reflects the elegance and sophistication of ERES. This not only shows that you understand the brand's aesthetic but also sets the tone for how you’ll represent them on the shop floor.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and ERES's future direction. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.