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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Enjoy a full-time role with opportunities for growth and a stylish work atmosphere.
- Other info: Collaborative culture where your passion and ideas can shine.
- Why this job: Be part of a transformative brand that values creativity and employee well-being.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
ROLE TYPE - Full Time Permanent contract
REPORTING TO Store Manager
LOCATION London - Motcomb
DATES: Asap
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES
- Brand Image
- Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look.
- Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worthy of a luxury environment.
- Share your expertise with the customers and with the teams.
- Master and observe the ERES Art of Sale techniques.
- Have a perfect knowledge of ERES, of the collections and the stocks.
- Know and follow the KPIs.
- Develop and work with the customer file.
- Support the other Sales assistants.
- Master the management of the cash desk.
- Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms.
- Participate in the reception of goods, stock management and boutique reorders.
PROFILE
A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES London - Sales associate employer: ERES - Groupe Chanel
Contact Detail:
ERES - Groupe Chanel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERES London - Sales associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with ERES's collections, values, and unique selling points. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales techniques! Brush up on the ERES Art of Sale methods and think about how you can apply them in real-life scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show your personality! ERES is all about elegance and comfort, so let your authentic self shine through. Be friendly, approachable, and ready to engage with the interviewers. Remember, they want to see how you’ll connect with customers on the boutique floor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ERES team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace ERES London - Sales associate
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about ERES and how you connect with our brand values. We want to see your personality and enthusiasm for the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Sales Associate position. Highlight any relevant experience in fashion retail and showcase your customer service skills. We appreciate a personal touch that shows you’ve done your homework on us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining the ERES team. We can’t wait to hear from you!
How to prepare for a job interview at ERES - Groupe Chanel
✨Know Your Brand Inside Out
Before the interview, dive deep into ERES's history, values, and product lines. Familiarise yourself with their unique style and how they position themselves in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can embody the brand's image.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully engaged customers. Think of specific examples where you exceeded sales targets or provided exceptional customer service. Highlighting your ability to connect with customers will demonstrate that you understand the importance of building long-term relationships.
✨Dress the Part
As a potential Sales Associate for a luxury brand, your appearance matters. Dress elegantly and in line with ERES's aesthetic for the interview. This shows that you appreciate the brand's image and are ready to represent it on the boutique floor.
✨Ask Insightful Questions
Prepare thoughtful questions about ERES's future direction, especially regarding their transformation and commitment to CSR. This not only shows your genuine interest in the company but also your eagerness to contribute to its evolving strategy.