At a Glance
- Tasks: Deliver exceptional customer experiences and boost sales in a luxury retail environment.
- Company: Join ERES, a chic French luxury brand under the CHANEL Group.
- Benefits: Gain valuable retail experience and work in a stylish, dynamic setting.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Be part of a transformative brand and make a real impact on customer satisfaction.
- Qualifications: Previous retail experience is a plus; strong communication and customer service skills are essential.
The predicted salary is between 12 - 15 £ per hour.
ROLE TYPE: Part-time – Temporary contract
REPORTING TO: Store Manager
LOCATION: London - Motcomb
DATES: June to September
COMPANY PROFILE: Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort. ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES was acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear. Based in Paris, designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION: Your role is to offer customers a unique and memorable experience in order to maximize sales and establish long-term relationships with customers, in accordance with the standards and the image of ERES.
RESPONSIBILITIES: Because of your position as Sales Consultant, your responsibilities include, but are not limited to the following aspects:
- Brand Image: Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look. Act as a Brand Ambassador on the Boutique floor, ensuring a perfect welcome and a quality of service worthy of a luxury environment. Share your expertise with customers and teams.
- Sales skills: Master and observe the ERES Art of Sale techniques. Have a perfect knowledge of ERES, the collections and the stocks. Know and follow the KPIs. Develop and work with the customer file. Support the other Sales assistants.
- Operations: Master the management of the cash desk. Permanently ensure compliance with the merchandising guidelines, the tidiness of the counters and fitting rooms. Participate in the reception of goods, stock management and boutique reorders.
PROFILE: A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy. Strong customer service mindset. Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy. Structured, organized, and shows initiative.
At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions. We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!
ERES London - Sales Advisor Temporary employer: ERES - Groupe Chanel
ERES is an exceptional employer that values the well-being of its employees while fostering a collaborative and innovative work culture. Located in the vibrant area of Motcomb, London, this temporary Sales Advisor role offers a unique opportunity to engage with luxury fashion and develop your skills in a supportive environment, all while being part of a prestigious brand under the CHANEL Group. With a commitment to employee growth and a focus on sustainability, ERES provides a rewarding experience for those looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land ERES London - Sales Advisor Temporary
✨Tip Number 1
Get to know ERES inside out! Familiarise yourself with their collections and brand values. This way, when you chat with the team or customers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your sales techniques! Brush up on the ERES Art of Sale methods and think about how you can create memorable experiences for customers. Remember, it’s all about building those long-term relationships!
✨Tip Number 3
Be proactive during your interview! Ask questions about the team dynamics and how you can contribute to the evolving business model. Show them you’re not just looking for a job, but a chance to be part of something exciting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities at ERES, so you can stay ahead in your job search.
We think you need these skills to ace ERES London - Sales Advisor Temporary
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about ERES and how you connect with our brand values. We want to see your personality and enthusiasm!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your understanding of luxury brands. We appreciate attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your skills and experiences without having to sift through fluff. Less is more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows you’re serious about joining the ERES team. We can’t wait to hear from you!
How to prepare for a job interview at ERES - Groupe Chanel
✨Know Your Brand
Before stepping into the interview, make sure you know ERES inside out. Familiarise yourself with their collections, brand values, and recent news. This will not only show your genuine interest but also help you align your answers with the company's ethos.
✨Dress to Impress
As a luxury brand, ERES values presentation. Dress in a way that reflects the brand's style and sophistication. This will demonstrate your understanding of the luxury retail environment and your commitment to representing the brand image.
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experiences and how you've successfully engaged customers. Use specific examples to illustrate your ability to create memorable customer experiences and meet sales targets, as this is crucial for the Sales Advisor role.
✨Emphasise Customer Service
ERES is all about providing exceptional customer service. Highlight your communication skills and empathy during the interview. Share instances where you've gone above and beyond for customers, as this will resonate well with their focus on building long-term relationships.
