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- Tasks: Manage workshop efficiency and productivity while ensuring customer satisfaction.
- Company: Join Porsche Retail Group, a top automotive employer in the UK with a prestigious reputation.
- Benefits: Enjoy 25 days holiday, competitive salary, bonuses, and a fantastic benefits package.
- Why this job: Work in a state-of-the-art facility with a vibrant culture and opportunities for personal development.
- Qualifications: Strong vehicle technology knowledge and experience managing a team of technicians required.
- Other info: Located near Chiswick High Road, with great transport links and subsidised parking.
The predicted salary is between 40000 - 52000 £ per year.
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Porsche Retail Group have an excellent opportunity for a Workshop Controller to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London . This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Workshop Controller you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations, through teamwork, ensuring that commercial and operational requirements are considered at all times. Responsibilities include to:
- Ensure that all service customers’ requirements are dealt with in the most efficient manner, taking account of time scales and costs
- Effectively manage workshop, ensuring that Technicians are fully utilised
- Maximise sold hours in accordance with company targets
- Be responsible for work experience placement students and apprentice training and supervision
- Ensure that Technicians are conversant with service and workshop bulletins
- Update Technicians with appropriate Company information, i.e. policies, announcements etc
- Maintain a tight control of warranty administration
- Ensure all work is costed as appropriate
- Carry out accurate invoicing
- Understand and promote the ISO quality policy and implement the requirements of the documented quality system
- Be aware of and promote the Company Health & Safety Policy as it relates to fellow employees, customers and visitors, ensuring the maintenance of tidy and efficient work areas
- Liaise with Service Advisors and Parts Department regarding workshop loading, special orders and requested completion times
Core Accountabilities as Workshop Controller
- To understand and assist in the delivery of Business Strategy and Objectives
- Deliver an agreed level of service to the Internal and External Customer, Business Partners and External Suppliers
- Take ownership for personal development needs in anticipation of Business requirements
- Lead and motivate the team, creating the right environment to ensure that team and individual development takes place
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
- Adhere to company policies and procedures at all times
About you
To be successful for the role of Workshop Controller you must have / be:
- A strong knowledge of vehicle technology
- Previous experience in a similar environment
- The ability to manage a team of 10 technicians
- Excellent communication and liaison skills
About the rewards
For the role of Workshop Controller , the weekly working hours are 46.25, commencing at 8.00am and finishing at 6.00pm, Monday to Friday and 1 in 4 Saturday’s commencing at 8.00am and finishing at 1.00pm.
There is a basic salary on offer ofup to £40,000 per annum, depending on experience, with a bonus of circa £13,000+. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays
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Workshop Controller employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your management style with their expectations, showcasing your commitment to the brand during interviews.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Workshop Controller role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team in a workshop environment. Highlighting your leadership skills and ability to maximise efficiency will demonstrate that you're the right fit for the role.
✨Tip Number 4
Stay updated on the latest vehicle technology trends and Porsche's innovations. Showing your passion for the automotive industry and your knowledge of current developments can set you apart from other candidates.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Workshop Controller position. Tailor your application to highlight your relevant experience in managing a team and your knowledge of vehicle technology.
Craft a Strong CV: Your CV should clearly outline your previous experience in similar roles, focusing on your management skills and any achievements related to workshop efficiency and productivity. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Porsche Retail Group and how your skills align with their values. Mention specific examples from your past that demonstrate your ability to lead a team and manage workshop operations effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at ErecruitSmart
✨Show Your Knowledge of Vehicle Technology
As a Workshop Controller, having a strong knowledge of vehicle technology is crucial. Be prepared to discuss specific technologies and trends in the automotive industry, as well as how they relate to Porsche vehicles.
✨Demonstrate Leadership Skills
You'll be managing a team of technicians, so it's important to showcase your leadership abilities. Share examples of how you've successfully led teams in the past, focusing on how you motivated them and improved their performance.
✨Prepare for Team Management Questions
Expect questions about your experience managing teams. Think about challenges you've faced and how you resolved them, as well as how you ensure effective communication and collaboration among team members.
✨Understand Company Values and Policies
Familiarise yourself with Porsche Retail Group's values and policies, especially regarding quality and health & safety. Being able to discuss how you would uphold these standards will demonstrate your alignment with the company's culture.
