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For Companies At a Glance
- Tasks: Support sales by managing customer relationships and processing orders efficiently.
- Company: Join a renowned custom technology solutions company with a collaborative culture.
- Benefits: Enjoy a competitive salary, private medical insurance, and excellent career growth.
- Why this job: Be part of a dynamic team that values innovation and integrity.
- Qualifications: Experience in B2B sales, strong customer service skills, and attention to detail.
- Other info: Office-based role with flexible working three days a week.
The predicted salary is between 25000 - 30000 £ per year.
As part of our client’s continued growth, they are seeking an Internal Sales Advisor to join their renowned custom technology solutions company whose HQ is based in Wokingham. This is a permanent vacancy, office based three days per week working Monday to Friday 8:45am - 5:00pm.
About the company
Our client is a custom technology solutions Company that strive and deliver to meet their customer's specific requirements. Their diverse and professional team are encouraged to bring their authentic selves to work. As a member of their welcoming and collaborative team, you will be inspired by your leaders and peers, and your success will be measured on your accomplishments. Innovation, nurturing, and integrity are among their core values that guide everything they do as a Company.
About the role
As an Internal Sales Adviser you will be reporting to the Internal Sales Manager and will maintain existing business opportunities and grow new business opportunities by working with the Sales Manager/Field Sales team to build successful customer relationships. Responsibilities include:
- Qualifying and understanding the nature of the request for client quotes
- Determining resale price and lead time
- Entering quotation on Netsuite (CRM system)
- Ensuring all quotations comply with existing regulations (ITAR, Export Compliance, etc.)
- Ensuring both customer and Company have a clear understanding of the terms that are in place, including currency agreements
- The accurate processing of customer orders, ensuring that all orders comply with current legislation and Company guidelines
- Working with purchasing and suppliers to ensure export licenses are in place and that orders are delivered on time
- Working with Management to look for process/ways improvements that add value for the customer and company
- Proactively informing customers and Sales teams when delivery dates change, both verbally and electronically
- Proactively pre-progress and update open customer orders where appropriate on a monthly basis
- Regularly updating customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business
- Dealing with customer enquiries on existing and shipped orders
- Controlling and monitoring buffer, safety and consignment stock agreements, where these have been agreed with customers and the company management
- Managing post-sale issues, e.g. queries, complaints, RMAs and repairs
- Understanding the gaps in customer Whitespace and work with Field Sales team to fill in the gaps and create strategies to offer company solutions
You will work with the Field Sales Team to:
- Convert quotations to orders and keep relevant teams and systems updated
- Proactively manage customer orders and contracts to ensure prices and lead-times are reviewed and renewed in a timely fashion (using drift report)
- Establish and meet/exceed customers KPI’s. This may require KPIs to be created and agreed
- Ensure NetSuite is kept up to date
- Promote exclusive and strategic suppliers to the customers
- Establish customers’ preferred communication routes ensuring the company not solely rely on email to build relationships
About you
The role of Internal Sales Advisor would suit an individual who has experience within a similar B2B position and you must have / be:
- Able to organise and prioritise whilst juggling multiple tasks
- Effective in the use of questioning and listening to establish customer needs
- Able to work effectively independently and as part of the wider team.
- Good customer service and relationship building skills
- Confident in negotiation processes
- Good numerical skills
- Calculating quotes
- Excellent attention to detail and a positive attitude
- Experience of MS office and in-house systems
About the hours & rewards
As an Internal Sales Advisor, your working hours will be 8.45am to 5pm Monday to Friday and you will receive an excellent salary of £25,000 to £30,000 per annum OTE £35K depending on experience plus:
- Private Medical Insurance
- Group Income Protection
- Pension
- Life Insurance
Internal Sales Advisor in Wokingham employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Advisor in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission and growth.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We need to be confident in our responses, especially when discussing our experience in B2B sales and customer relationship management.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to reiterate our interest in the position and remind them why we’d be a perfect fit for their team!
We think you need these skills to ace Internal Sales Advisor in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Internal Sales Advisor role. Highlight your B2B experience, customer service skills, and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our company values. Be authentic and let your personality come through!
Showcase Your Attention to Detail: As an Internal Sales Advisor, attention to detail is key. Make sure your application is free from typos and errors. This shows us you care about quality and can handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ErecruitSmart
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and recent projects. Understanding their focus on innovation and customer relationships will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As an Internal Sales Advisor, your ability to build relationships is key. Prepare examples from your past experiences where you successfully managed customer inquiries or resolved issues, highlighting your effective communication and negotiation skills.
✨Be Ready to Discuss Quoting Processes
Since the role involves calculating quotes and understanding pricing strategies, brush up on your numerical skills. Be prepared to discuss how you would approach quoting and ensuring compliance with regulations like ITAR.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple tasks, so come prepared with examples of how you’ve effectively organised your workload in previous roles. Mention any tools or methods you use to prioritise tasks and manage deadlines.
