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Service Team Manager
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Service Team Manager

Service Team Manager

Reading Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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Exciting News! Porsche Retail Group have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join the prestigious Central Operations Division in Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre in the UK. and Porsche Central Operations shares the site with both the Porsche Retail Group and Porsche Cars Great Britain Head Offices, with facilities that include an onsite restaurant, coffee bar and parking. The site is also located within walking distance of a local shopping park.

Please note: To be considered for this role, you must have main dealership Service experience at senior level or Workshop Controller experience and hold a full UK driving licence.

About the role
 As a Service Team Manager you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. You’ll lead the Service Technicians and Service Advisors/Executives in the team to ensure that commercial and operational requirements are considered at all times. Core responsibilities include to:

  • Review the allocation of work booked in and identifying the resources required
  • Supporting and communicating with the Service Advisors/Executives, Workshop and Technicians the day prior to the appointment the workshop plan
  • Ensure work is completed fully to customer requirements in the agreed timescales
  • Holding weekly group review meetings and monthly individual review meetings
  • To be the first point of contact to resolve technical customer issues
  • Ensure full compliance and awareness of manufacturer’s policy regarding recall campaigns
  • Control and manage facilities standards audit controls
  • Manage quality checks on vehicles, including road tests
  • Identify individual team development needs
  • Keep updated with technical and job knowledge and the FCA Compliance and Retail Internal Control System (RICS) requirements

    • About the rewards
     For the role of Service Team Manager, the hours of work are Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays 8.00am to 1.00pm. There is a competitive salary on offer of ÂŁ40K basic with an OTE of ÂŁ52K. You will also receive a fantastic benefits package, including:

  • 25 days holiday per year plus bank holidays
  • Company vehicle
  • Private Medical Insurance
  • DC Pension Scheme
  • Life Insurance
  • Staff preferential rates
  • Employee Discounts Programme
  • Employee Assistance Programme

    • How to apply
     Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

    You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

    We look forward to hearing from you!

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    Contact Detail:

    ErecruitSmart Recruiting Team

    View ErecruitSmart Profile
    Service Team Manager
    ErecruitSmart
    Location: Reading
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