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- Tasks: Assist customers with vehicle services and repairs while ensuring a top-notch experience.
- Company: Join Porsche Retail Group, a leading name in luxury automotive with a stellar reputation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and employee discounts.
- Why this job: Work in a state-of-the-art centre with a vibrant culture and opportunities for growth.
- Qualifications: Must hold a full UK driving licence; customer service experience is a plus.
- Other info: Located near Chiswick High Road, with easy transport links and subsidised parking.
The predicted salary is between 19800 - 46200 £ per year.
Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London. This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Service Advisor, you will be responsible for:
- Advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle
- Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
- Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.
About the responsibilities:
In the role of Service Advisor, you will:
- Ascertain the customers’ automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining service schedules as appropriate
- Take bookings from walk in customers and upsell Services and accessories
- Prepare job cards for future bookings and ensure all relevant information is correct by a pre-call to the customer
- Ensure all keys to vehicles on site are processed through the ‘E-tag’ system highlighting any areas of concern to the Service Team Manager
- Prepare service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
- Track the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
- Prepare invoices in the Dealer Management Systems (DMS) from the Integrated Workshop Information System (PIWIS) technical ‘write up’ and visual health check report and take payment from the customer
- Conduct post service follow ups 24 hours after the customer has collected their vehicle to ensure customer satisfaction
- Update your job knowledge by participating in educational opportunities and reading manufacturers' publications
- Achieve the Porsche Retail Group Experience accreditation within 18 months of commencing employment.
About the rewards
For the role of Service Advisor, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm. There is a basic salary on offer of up to £33,000 per annum, depending on experience, with an annual bonus of circa £5,000. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays
- Option of a VW group vehicle at preferential leasing rates
- Private Medical Insurance
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
How to apply
Please note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Service Advisor - West London employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - West London
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Service Advisor role.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to the automotive industry. Be ready to share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical information to customers. Being able to convey complex details in a simple manner is crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor - West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you advised customers or handled vehicle maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Porsche brand and your understanding of the Service Advisor role. Mention specific skills that align with the job description, such as communication and problem-solving abilities.
Highlight Your Driving Licence: Since a full UK driving licence is a requirement for this role, ensure it is clearly stated on your CV. This will demonstrate your eligibility right from the start.
Showcase Customer Satisfaction Skills: In your application, provide examples of how you've previously ensured customer satisfaction. This could include follow-up processes or how you handled customer queries effectively.
How to prepare for a job interview at ErecruitSmart
✨Know Your Porsche
Familiarise yourself with the Porsche brand, its values, and its vehicles. Being able to discuss specific models and their features will show your passion for the brand and impress the interviewers.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customers, understand their needs, and resolve issues effectively, as this is crucial for a Service Advisor role.
✨Technical Knowledge is Key
Brush up on basic automotive knowledge and common vehicle issues. Being able to discuss technical aspects or maintenance requirements will demonstrate your competence and readiness for the role.
✨Practice Communication Skills
Since you'll be communicating with customers regularly, practice clear and concise communication. Role-play potential scenarios with a friend to build confidence in explaining services and handling inquiries.