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- Tasks: As a Service Advisor, you'll connect with customers and ensure their Porsche vehicles are serviced perfectly.
- Company: Join Porsche Retail Group, a prestigious brand known for excellence in automotive service and customer experience.
- Benefits: Enjoy a competitive salary, monthly bonuses, 33 days holiday, and perks like discounted gym memberships.
- Why this job: Be part of a dynamic team that values innovation, diversity, and a passion for sports cars.
- Qualifications: Must have dealership experience and a solid understanding of automotive systems and customer service.
- Other info: Fixed hours with no shift patterns, plus opportunities for career growth within a leading automotive brand.
The predicted salary is between 28800 - 43200 £ per year.
Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our West London Centre. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
As a Service Advisor, you are fundamental to our customer\’s ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you\’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Please note that to be considered for this role you must have experience from within a dealership environment.
Porsche Centre West London is our largest Centre in the south of England. Our centre is divided into three locations, featuring a dedicated satellite aftersales service near Kew. Conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road. We offer our amazing staff subsidised parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk.
Responsibilities:
* Determining services needed by listening to the customer\’s description of their vehicle\’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
* Discussing all Porsche\’s products and services, identifying and selling value added services and accessories
* Raising orders for parts identified to repair the vehicle or as requested
* Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
* Invoicing customers and taking payment
* Meeting \’walk in\’ customers and booking them an appointment as required
* Aiding with bookings centre during peak periods
Minimum Attributes:
* Dealership experience with an understanding of automotive systems and repair processes
* Ability to clearly convey information to customers and team members.
* Strong focus on meeting customer needs and ensuring satisfaction.
* Worked in a fast-paced environment
* Confidence to upsell services and products when appropriate
Benefits:
* Basic Salary of £36,000 per annum
* Monthly bonus, up to 35% of salary per year
* Option of a VW Group Vehicle at a preferential leasing rate
* 33 days holiday per year plus bank holidays, with extra days for long service
* Fixed hours each week – no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
* Dedicated mental health champions
* Employee representative body – your voice at work
* Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
* Life Assurance
* DC Pension Scheme
* Employee Assistance Program – support and advice on issues impacting your wellbeing
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You\’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!
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Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in London)
✨Tip Number 1
Familiarise yourself with Porsche's product range and services. Understanding the unique features and benefits of each model will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your technical knowledge of automotive systems and repair processes. Being able to discuss these topics confidently will show that you have the necessary background to excel as a Service Advisor.
✨Tip Number 3
Prepare examples of how you've successfully upsold services or products in previous roles. Highlighting your sales achievements will illustrate your ability to drive revenue and enhance customer satisfaction.
✨Tip Number 4
Research Porsche Retail Group's values and culture. Demonstrating your alignment with their commitment to excellence and customer service during the interview will make you a more attractive candidate.
We think you need these skills to ace Service Advisor in London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your dealership experience and automotive knowledge. Emphasise any previous roles where you successfully communicated with customers and upsold services, as these are key aspects of the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's values. Mention specific experiences that demonstrate your ability to meet customer needs and drive sales of value-added services.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to work in a fast-paced environment. Provide examples of how you've effectively managed customer relationships and ensured satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor position.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Dealership Experience
Make sure to highlight your previous experience in a dealership environment. Discuss specific situations where you successfully handled customer inquiries or resolved issues, as this will demonstrate your understanding of the automotive systems and repair processes.
✨Communicate Clearly and Confidently
As a Service Advisor, strong communication skills are essential. Practice conveying technical information in a way that is easy for customers to understand. Be prepared to answer questions about Porsche products and services confidently.
✨Demonstrate Customer Focus
Emphasise your commitment to customer satisfaction during the interview. Share examples of how you've gone above and beyond to meet customer needs, and be ready to discuss how you would handle difficult situations with customers.
✨Prepare for Upselling Scenarios
Since the role involves upselling value-added services and accessories, think of examples where you've successfully upsold in the past. Be ready to discuss your approach to identifying customer needs and suggesting relevant products or services.