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- Tasks: As a Service Advisor, you'll enhance customer experiences and manage vehicle servicing efficiently.
- Company: Join Porsche Retail Group, a leader in luxury automotive service with a passion for excellence.
- Benefits: Enjoy a competitive salary, bonus potential, 33 days holiday, and perks on products and services.
- Why this job: Be part of a dynamic team that values diversity and innovation in a fast-paced environment.
- Qualifications: Must have dealership experience and a full UK Drivers Licence; strong communication skills are essential.
- Other info: Work fixed hours with no shifts, and enjoy a vibrant workplace with great facilities.
The predicted salary is between 36075 - 50475 £ per year.
Overview
Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre. To apply for this role, you must have recent experience as a Service Advisor from within an automotive dealership.
Role
As a Service Advisor, you are fundamental to our customers\’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you\’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction
- Worked in a fast-paced environment
Desirable Attributes
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to Contribute fully within the team, ensuring the right environment is maintained
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
- Basic Salary of £36,075 per annum, depending on experience
- Up to 35% of salary bonus
- Option of a VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra days for long service
- Fixed hours each week – no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre
Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You are welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!
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Service Advisor in Hatfield) employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hatfield)
✨Tip Number 1
Familiarise yourself with Porsche's brand values and service processes. Understanding their commitment to exceptional customer experience will help you align your communication and service approach during the interview.
✨Tip Number 2
Brush up on your technical knowledge of automotive systems and repair processes. Being able to discuss specific examples of how you've applied this knowledge in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your upselling skills. Think of instances where you've successfully upsold services or products in the past, as this is a key responsibility for the role and will show your ability to drive sales.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Service Advisor in Hatfield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience as a Service Advisor in an automotive dealership. Emphasise your technical knowledge and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've delivered exceptional customer experiences in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to upselling services, managing workshop repairs, and communicating technical information effectively. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Automotive Knowledge
Make sure to brush up on your technical knowledge about automotive systems and repair processes. Be prepared to discuss specific examples from your previous experience that demonstrate your understanding of these areas.
✨Communicate Clearly and Confidently
As a Service Advisor, strong communication skills are key. Practice conveying technical information in a way that's easy for customers to understand, and be ready to explain how you would upsell services effectively.
✨Demonstrate Customer-Centric Attitude
Highlight your commitment to delivering exceptional customer service. Prepare examples of how you've gone above and beyond to meet customer needs and ensure satisfaction in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you successfully managed customer expectations or resolved conflicts, and be ready to share those stories.