Service Administrator

Service Administrator

Hatfield Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage warranty claims and provide essential service administration support.
  • Company: Join Porsche Retail Group, a top automotive employer in the UK with a prestigious reputation.
  • Benefits: Enjoy 25 days holiday, private medical insurance, and employee discounts.
  • Why this job: Work in a dynamic environment with a fun staff area and opportunities for growth.
  • Qualifications: Experience in the automotive industry and strong communication skills are essential.
  • Other info: Located near Hatfield Business Park with easy access to shopping and leisure facilities.

The predicted salary is between 24000 - 36000 £ per year.

Exciting News! Porsche Retail Group is expanding our team and have an excellent opportunity for a Service Administrator to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield . The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Service Administrator, you will be responsible for:

  • Warranty claims and account management
  • Control payment and correlation of warranty account
  • Provide Service administration support
  • About the operational responsibilities:

  • Process all warranty claims
  • Control of warranty account, matching payments with warranty claims
  • Responsible for final quality control of documentation
  • Management of documentation filing for audit purposes
  • Management of warranty parts returns
  • Creation of job cards
  • Closure of jobs and management of database
  • Assist in departmental communication on Technical / Warranty updates
  • FCA compliant for selling of regulated insurance products
  • Completion of department banking
  • Support in administration for the Aftersales Department
  • Cover for Service Advisors as required
  • About your skills and attributes:
    To be successful for the role of Service Administrator, you will have the following abilities:

  • Experience from within the automotive industry
  • Communicating and influencing
  • Account Management
  • Working In teams
  • Improving for excellence
  • Planning and organizing
  • Delivering excellent service
  • Commercial awareness
  • Developing self and others
  • About the rewards
    For the role of Service Administrator there is a basic salary on offer of up to £30,000 per annum, depending on experience. You will also receive a fantastic benefits package, including:

  • 25 days holiday per year plus bank holidays
  • Option of a VW group vehicle at preferential leasing rates
  • Private Medical Insurance
  • DC Pension Scheme
  • Life Insurance
  • Staff preferential rates
  • Employee Discounts Programme
  • Employee Assistance Programme
  • How to apply
    Please note that eRecruitSmart is advertising the role of Service Administrator on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

    You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

    We look forward to hearing from you!

    Service Administrator employer: ErecruitSmart

    Porsche Retail Group is an exceptional employer, offering a vibrant work culture at the prestigious Porsche Centre Hatfield, where employees enjoy modern facilities including a newly refurbished staff area and proximity to local amenities. With a competitive salary and comprehensive benefits package, including private medical insurance and employee discounts, the company prioritises employee growth and satisfaction, making it a top choice for those seeking a rewarding career in the automotive industry.
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    Contact Detail:

    ErecruitSmart Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Service Administrator

    ✨Tip Number 1

    Familiarise yourself with Porsche's brand values and culture. Understanding what makes Porsche unique will help you align your responses during interviews and show that you're genuinely interested in being part of their team.

    ✨Tip Number 2

    Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and the specific expectations for the Service Administrator role, which can give you an edge in your application.

    ✨Tip Number 3

    Brush up on your knowledge of warranty claims and automotive service administration. Being well-versed in these areas will not only boost your confidence but also demonstrate your expertise during any discussions with the hiring team.

    ✨Tip Number 4

    Prepare questions to ask during the interview about the team dynamics and the specific challenges faced by the Service Administrator. This shows your proactive approach and genuine interest in contributing to the team's success.

    We think you need these skills to ace Service Administrator

    Experience in the automotive industry
    Strong communication skills
    Influencing skills
    Account management
    Teamwork
    Attention to detail
    Planning and organising
    Quality control
    Documentation management
    FCA compliance knowledge
    Problem-solving skills
    Ability to work under pressure
    Adaptability
    Customer service orientation

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles that involved account management or service administration. Use keywords from the job description to demonstrate your fit for the role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to work in teams. Mention specific examples of how you've improved processes or contributed to excellence in previous roles.

    Highlight Relevant Skills: In your application, emphasise skills such as planning and organising, as well as your ability to develop yourself and others. These attributes are crucial for the Service Administrator role.

    Double-Check Your Application: Before submitting, ensure all your contact details are included on your CV. Review your application for any errors and confirm that it aligns with the requirements outlined by Porsche Retail Group.

    How to prepare for a job interview at ErecruitSmart

    ✨Know the Brand

    Familiarise yourself with Porsche's history, values, and recent news. Showing genuine interest in the brand will impress the interviewers and demonstrate your commitment to the role.

    ✨Highlight Relevant Experience

    Be prepared to discuss your previous experience in the automotive industry. Focus on specific examples that showcase your skills in account management, warranty claims, and service administration.

    ✨Demonstrate Teamwork Skills

    Since the role involves working in teams, be ready to share examples of how you've successfully collaborated with others in past positions. Highlight your ability to communicate and influence effectively.

    ✨Prepare Questions

    Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you assess if the company culture aligns with your values.

    Service Administrator
    ErecruitSmart
    Location: Hatfield
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