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- Tasks: Welcome customers, manage queries, and support the management team in a luxury environment.
- Company: Join Porsche Retail Group, a top UK dealer known for its iconic brand and excellent work culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and employee discounts, plus a competitive salary.
- Why this job: Be part of a prestigious brand, enhance customer experiences, and work in a vibrant showroom.
- Qualifications: Previous front-facing experience and strong customer service skills are essential.
- Other info: This is a part-time role, perfect for students looking to gain experience in a luxury setting.
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Porsche Retail Group have an excellent opportunity for a Part-Time Receptionist / Host to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair . This Studio concept dealership is a one-of-a-kind boutique style showroom, and the Porsche Centre Mayfair is only a 2-minute walk to the Ritz Hotel & Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.
Important: This is a part-time role working 20-25 hours per week across 5 days and will include covering lunchtimes.
About the role
As a Receptionist / Host, you will also provide an efficient and effective administration support service to the management team, including:
- Presenting a warm welcome to all customers and visitors to the Centre
- Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
- Acting as a Brand Ambassador, reflecting the brand image and standards at all times
- Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer
- Handling all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)
- Obtaining all necessary customer information in order to share data with colleagues
- Inputting and maintaining accurate customer enquiry records
- Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
- Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options
- Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
- Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers
About the rewards
For the role of Receptionist / Host there is a basic salary on offer of £12.50 per hour plus bonus of up to £3,000 over the year pro-rata. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays pro rata
- Option of a VW group vehicle at preferential leasing rates
- Private Medical Insurance
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
About you
To be successful for the role of Receptionist / Host you will have
- Experience in a similar front facing role
- Excellent customer services ability
- Immaculate presentation and interpersonal skills
- Administration and time management ability
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
How to apply
Please note that eRecruitSmart is advertising the roles of Receptionist / Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
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Receptionist / Host employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Host
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. As a Receptionist / Host, you'll be the face of the brand, so understanding their ethos will help you connect better with customers.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Being able to engage with customers confidently and professionally is key to excelling in this role.
✨Tip Number 3
Visit the Porsche Centre Mayfair if possible, or explore their online presence. This will give you insights into the showroom environment and the types of products and services they offer, which can be beneficial during interviews.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group on platforms like LinkedIn. They can provide valuable insights about the company culture and what it takes to succeed in the Receptionist / Host role.
We think you need these skills to ace Receptionist / Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist / Host position. Tailor your application to highlight relevant experience and how you can meet these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administration. Highlight any previous roles that involved front-facing responsibilities, as well as your ability to manage time effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Porsche Retail Group and how your skills align with their brand values. Mention specific examples of how you've provided excellent customer service in the past.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure your contact details are included, as missing information could lead to disqualification from the process.
How to prepare for a job interview at ErecruitSmart
✨Research the Brand
Before your interview, take some time to learn about Porsche and its values. Understanding the brand's image will help you present yourself as a true ambassador during the interview.
✨Showcase Your Customer Service Skills
As a Receptionist / Host, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or created a positive experience for guests.
✨Dress to Impress
Given the prestigious nature of the Porsche Centre Mayfair, ensure your attire is immaculate and professional. First impressions matter, so dress in a way that reflects the brand's high standards.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
